| Description | Currently the system can send out reminder emails, which is great. But the emails which people receive are identical regardless of whether they have already begun the survey (but not finished) or wether they have not begun the survey.
This is a problem because some people actually think that they have finished the surveye - or maybe forgot that the got interrupted. Some of theese people get annoyed when the recieve a confirmation mail. |
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| Additional Information | A possible solution: Separete mail templates for "reminder" and "reminder-begun"
I think it would be a great service to e.g. send out a reminder email along the lines of (maybe only with token-based persistency):
"Dear NAME,
Our survey-system has registered that you on date begun to answer the questionaire - but you did not answer all the questions.
You can continue where you left of here: surveyurl
If you do not wish to continue, please press this link and we will not send you anymore reminder emails link.
This is an automatic email. You answers are anonymous, the system have only registred that you did not finish the querstions. Nobody - not even the systemadministrator, will ever know wether you finished the whole survey or not.
If you have any questions please contact surveyadmemail" |
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