| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 20626 | Bug reports | Survey participants (Tokens) | public | 2026-07-31 12:39 | 2026-07-31 12:44 |
| Reporter | Mazi | Assigned To | |||
| Priority | none | Severity | crash | ||
| Status | new | Resolution | open | ||
| Product Version | 6.17.x | ||||
| Summary | 20626: Bounce tracking freezes at latest 6.x and 7.x version | ||||
| Description | At the latest LimeSurvey 7 version when I'm starting the bounce processing at my surveys, the screen just freezes and a pop-up shows. I can neither click any button nor return to the previous page. I need to fully reload the screen. It looks like the script fully crashes. The console does not show any errors. The popup interface problem shows at the latest 6.x AND 7.x version. I define bounce settings globally and at my survey selected "Use global settings". | ||||
| Steps To Reproduce | Steps to reproduceCreate a survey with tokens and start the bounce processing. Expected resultSee some results. Actual resultA popup with no details is shown and the whole screen looks frozen. | ||||
| Tags | No tags attached. | ||||
| Bug heat | 2 | ||||
| Complete LimeSurvey version number (& build) | 7.0.7 | ||||
| I will donate to the project if issue is resolved | No | ||||
| Story point estimate | 0 | ||||
| Browser | |||||
| Database type & version | MySQL/MariaDB | ||||
| Server OS (if known) | |||||
| Webserver software & version (if known) | |||||
| PHP Version | 8.3 | ||||
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UPDATE: I left the screen open for a while and then noticed that indeed some error was loaded into the popup. But that took quite some time. Console now shows "Failed to load resource: the server responded with a status of 500 ()". image-2.png (21,087 bytes) |
