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This bug affects 1 person(s).
 4
IDProjectCategoryView StatusDate SubmittedLast Update
20330Bug reportsSurvey takingpublic2025-10-29 20:232025-10-30 17:40
ReporterStevo Assigned To 
PrioritynoneSeveritypartial_block 
Status newResolutionopen 
Product Version6.5.x 
Summary20330: Answers will not load during active survey
Description

Hi all,
I just faced a problem with LimeSurvey during my active ongoing survey.
When trying to view the given answers under the "answers" section the program freezes in loading and will not continue to show the answers, it just freezes. The only way to get out is to refresh the website, but then the answers will still not appear.
I hope you can help me in this case.
For further request, don't hesitate to reach out to me.
Thank you and BR,
Steven

Steps To Reproduce

Steps to reproduce

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Expected result

(Write here what you expected to happen)

Actual result

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TagsNo tags attached.
Attached Files
limesurvey_survey_559337.lss (138,180 bytes)
Bug heat4
Complete LimeSurvey version number (& build)6.15.19
I will donate to the project if issue is resolvedNo
Browser
Database type & versionn.A.
Server OS (if known)
Webserver software & version (if known)academic cloud
PHP Versionn.A.

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Activities

DenisChenu

DenisChenu

2025-10-30 08:42

developer   ~83697

Can you right click and open in new window/ta
See the error

and do the same with :
Can you enable debug = 2 in application/config/config.php and try again, please?
Paste the complete error message here.
Stevo

Stevo

2025-10-30 17:04

reporter   ~83699

Error message with new tab:
500: Internal Server Error - Incorrect key for decryption! The key has changed since these data were last saved, so the data cannot be decrypted. Please consult our manual at https://www.limesurvey.org/manual/Data_encryption#Errors.

An internal error occurred while the Web server was processing your request.
Please contact Survey Academic Cloud to report this problem.

Step 2 not possible for me unfortunately, because LimeSurvey is hosted under the university license and I don’t have access to the server files, neither admin site
DenisChenu

DenisChenu

2025-10-30 17:08

developer   ~83700

You can only contact the university here …
Stevo

Stevo

2025-10-30 17:40

reporter   ~83701

okay I see, thank you!:)

Issue History

Date Modified Username Field Change
2025-10-29 20:23 Stevo New Issue
2025-10-29 20:23 Stevo File Added: limesurvey_survey_559337.lss
2025-10-30 08:42 DenisChenu Note Added: 83697
2025-10-30 08:42 DenisChenu Bug heat 0 => 2
2025-10-30 17:04 Stevo Note Added: 83699
2025-10-30 17:04 Stevo Bug heat 2 => 4
2025-10-30 17:08 DenisChenu Note Added: 83700
2025-10-30 17:40 Stevo Note Added: 83701