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IDProjectCategoryView StatusDate SubmittedLast Update
18889Bug reportsComfortUpdatepublic2023-06-15 07:042023-06-22 06:59
ReportersdsAdm1n Assigned To 
PrioritynoneSeverityminor 
Status newResolutionopen 
Product Version5.6.x 
Summary18889: Comfort Update page is not working
Description

We were running with LS Version 5.6.26+230613, when visit the page for comfortUdate the system is showing the below error:
Error!
No server answer!
It seems that the ComfortUpdate server is not responding. Please try again in few minutes or contact the LimeSurvey team.

Also when click on button (manage your key) the system showin the below error:
No server answer! It seems that the ComfortUpdate server is not responding. Please try again in few minutes or contact the LimeSurvey team.

Note: Kindly note that already I have valid and correct update Key.

Regards,

Steps To Reproduce

Steps to reproduce

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Expected result

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Actual result

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TagsNo tags attached.
Attached Files
image.png (19,776 bytes)   
image.png (19,776 bytes)   
Bug heat4
Complete LimeSurvey version number (& build)LS Version 5.6.26+230613
I will donate to the project if issue is resolvedNo
Browser
Database type & versionMS SQL Server 2016
Server OS (if known)Microsoft Server 2019
Webserver software & version (if known)
PHP Version7.4

Users monitoring this issue

sdsAdm1n

Activities

sdsAdm1n

sdsAdm1n

2023-06-22 06:58

reporter   ~75774

Please I need your support

Issue History

Date Modified Username Field Change
2023-06-15 07:04 sdsAdm1n New Issue
2023-06-15 07:04 sdsAdm1n File Added: image.png
2023-06-22 06:58 sdsAdm1n Note Added: 75774
2023-06-22 06:58 sdsAdm1n Bug heat 0 => 2
2023-06-22 06:59 sdsAdm1n Issue Monitored: sdsAdm1n
2023-06-22 06:59 sdsAdm1n Bug heat 2 => 4