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This issue affects 1 person(s).
 8
IDProjectCategoryView StatusLast Update
17712Bug reportsFile managerpublic2022-04-28 18:24
Reporterfreezhao Assigned ToDenisChenu  
PrioritynoneSeveritycrash 
Status closedResolutionfixed 
Product Version5.2.x 
Summary17712: The KC_FINDER didn't works
Description

We install LS on my NAS in China. I used the port like 5678, e.g., www.mydomain.com:5678/survey
When we uploaded a video for the survey on LS, we found the file manager didn't work. When we try to manage the file in "browse server". The KC finder shows up, but all of the buttons have no reaction, and the form page areas are blank, which should show the files structure.
The NAS environment is working for WordPress and other applications well. So I think it may be port is the reason for KC Finder.

How can I solve the problem? I think it will help many users who have the same issue. Thanks~

Steps To Reproduce

Steps to reproduce

Add a question, choose an upload video, Press the video upload botton, then press the "browse server".

Expected result

The KC finder shows up, and we can see the file structure and we can upload files to the server.

Actual result

All of the buttons have no reaction, and the form page areas are blank, which should show the files structure.

TagsKCfinder, upload
Attached Files
Bug heat8
Complete LimeSurvey version number (& build)Version 5.2.0+211110
I will donate to the project if issue is resolvedYes
BrowserChrome, Firefox
Database type & versionMariaDB10 & 477
Server OS (if known)Linux
Webserver software & version (if known)Apache 2.4
PHP Version7.4

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There are no users monitoring this issue.

Activities

ollehar

ollehar

2021-11-10 20:27

administrator   ~67236

Thanks for reporting the issue. We'll have a look as soon as our office opens in Hamburg.

galads

galads

2021-11-11 09:30

reporter   ~67240

This is working for me. I am able to upload images using the KF_FiNDER. As you mentioned, it could be the port. Did you try without the port?

ollehar

ollehar

2021-11-11 09:39

administrator   ~67241

Can you enable debug = 2 in application/config/config.php and try again, please? Paste the complete error message here.

Also check F12 and the console tab in the browser debug window.

freezhao

freezhao

2021-11-11 10:58

reporter   ~67246

Sorry for that because local law forbade the 80 and 433, that's why I have to set the port unusually.

freezhao

freezhao

2021-11-11 11:05

reporter   ~67247

I have done it, it is the screenshot content.
I just do it again maybe there is sth new than the orginal.

freezhao

freezhao

2021-11-11 11:36

reporter   ~67249

I just tried LS on the public sever, the kc finder works fine.
It prove my point about the port issue. And the special port in my condition is only option to make the survey possible. Please help~ and thank you all the team member of LS!

DenisChenu

DenisChenu

2021-11-17 19:03

developer   ~67413

Not only related to port.
See screenshot

Please :

  1. Activate console (F12) like i do
  2. Check the error you have
freezhao

freezhao

2021-11-18 03:35

reporter   ~67415

I have uploaded the console (F12) screenshot for the main page, I saw your screenshot is a KCfinder pop-up window. So I did the same as you. And activate the console as you did.
Screenshot in Attachment.

freezhao

freezhao

2021-11-18 03:55

reporter   ~67416

Or, Maybe it's a reverse proxy issue?

DenisChenu

DenisChenu

2021-11-18 07:45

developer   ~67417

I saw your screenshot is a KCfinder pop-up window.

Without popup : you can go to Survey ressources (left menu)

freezhao

freezhao

2021-11-18 07:59

reporter   ~67418

Without popup : you can go to Survey ressources (left menu)

Did I attach the right screenshot you need above?
or do I need to upload more details?
Tell me if you need me to do that. You can share the same screenshot of the content as an example. I think that would be the clearest way I can follow.

Thanks for your excellent job~

galads

galads

2022-04-11 13:47

reporter   ~68987

Can you provide more informaton for Dennis?

freezhao

freezhao

2022-04-11 14:06

reporter   ~68992

The problem is still remain.
I tried install LS in Localhost, no problem.
I tried install LS in VPS, no problem.
I have ask in community, some friends tell me they have no problem with it, and some others tell me they have the same issue.

DenisChenu

DenisChenu

2022-04-27 08:35

developer   ~69262

Please :
On ressource page

  1. Activate console (F12) like i do

  2. Check the error you have

  3. Check the url of the iframe,

  4. Activate debug mode

  5. open iframe url on new windows

Put errors here.
Without this information : no way to help you.

DenisChenu

DenisChenu

2022-04-28 18:24

developer   ~69290

Can not reproduce ,
Please test with such link with debug set

example.com:5678/survey/third_party/kcfinder/browse.php?type=images&CKEditor=question_en&CKEditorFuncNum=2&langCode=fr

Need more information,

Issue History

Date Modified Username Field Change
2021-11-10 18:23 freezhao New Issue
2021-11-10 18:23 freezhao File Added: Screen Shot 2021-11-05 at 18.43.55.png
2021-11-10 18:23 freezhao File Added: Screen Shot 2021-11-07 at 13.56.01.png
2021-11-10 20:27 ollehar Note Added: 67236
2021-11-10 20:27 ollehar Bug heat 0 => 2
2021-11-11 09:30 galads Note Added: 67240
2021-11-11 09:30 galads Bug heat 2 => 4
2021-11-11 09:30 galads Assigned To => galads
2021-11-11 09:30 galads Status new => feedback
2021-11-11 09:39 ollehar Note Added: 67241
2021-11-11 10:58 freezhao Note Added: 67246
2021-11-11 10:58 freezhao Bug heat 4 => 6
2021-11-11 10:58 freezhao Status feedback => assigned
2021-11-11 11:05 freezhao Note Added: 67247
2021-11-11 11:05 freezhao File Added: Screen Shot 2021-11-11 at 18.03.23.png
2021-11-11 11:05 freezhao File Added: Screen Shot 2021-11-11 at 18.03.11.png
2021-11-11 11:05 freezhao File Added: Screen Shot 2021-11-11 at 18.02.44.png
2021-11-11 11:05 freezhao File Added: Screen Shot 2021-11-11 at 18.05.04.png
2021-11-11 11:36 freezhao Note Added: 67249
2021-11-17 19:03 DenisChenu Note Added: 67413
2021-11-17 19:03 DenisChenu File Added: Capture d’écran du 2021-11-17 19-01-24.png
2021-11-17 19:03 DenisChenu Bug heat 6 => 8
2021-11-18 03:35 freezhao Note Added: 67415
2021-11-18 03:35 freezhao File Added: Screen Shot 2021-11-18 at 10.31.45.png
2021-11-18 03:55 freezhao Note Added: 67416
2021-11-18 07:45 DenisChenu Note Added: 67417
2021-11-18 07:59 freezhao Note Added: 67418
2021-11-18 08:00 freezhao Tag Attached: upload
2021-11-18 08:00 freezhao Tag Attached: KCfinder
2022-04-11 13:47 galads Note Added: 68987
2022-04-11 13:49 galads Assigned To galads => DenisChenu
2022-04-11 13:49 galads Status assigned => feedback
2022-04-11 14:06 freezhao Note Added: 68992
2022-04-11 14:06 freezhao Status feedback => assigned
2022-04-27 08:35 DenisChenu Note Added: 69262
2022-04-27 08:35 DenisChenu File Added: Capture d’écran du 2022-04-27 08-30-41.png
2022-04-27 08:35 DenisChenu File Added: Capture d’écran du 2022-04-27 08-34-37.png
2022-04-27 08:35 DenisChenu Status assigned => feedback
2022-04-28 18:24 DenisChenu Status feedback => closed
2022-04-28 18:24 DenisChenu Resolution open => fixed
2022-04-28 18:24 DenisChenu Note Added: 69290