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IDProjectCategoryView StatusLast Update
17426Bug reportsAuthenticationpublic2021-07-13 08:17
Reportermarycgc Assigned Toc_schmitz  
PrioritynoneSeveritypartial_block 
Status closedResolutionunable to reproduce 
Product Version3.22.11 
Summary17426: We are sorry but your session has expired issue.
Description

We are getting complaints from users that when they try to complete a survey, they get the following error: "We are sorry but your session has expired" Some of the users said they are getting this issue even while submitting the survey. I see the some else had the same issue (Reference - 14766: Limesurvey doesn't correctly handle multiple PHPSESSID cookies) . What is the solution to this issue? Thank you for your help.

TagsNo tags attached.
Bug heat2
Complete LimeSurvey version number (& build)Version 3.22.11+200330
I will donate to the project if issue is resolvedNo
Browser
Database type & versionPostgres 12
Server OS (if known)
Webserver software & version (if known)
PHP VersionPHP 5.5

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c_schmitz

c_schmitz

2021-07-13 08:17

administrator   ~65401

This is not a bug. Session timeouts are generally a configuration issue. Please use the forums for further help.

Issue History

Date Modified Username Field Change
2021-07-12 23:34 marycgc New Issue
2021-07-13 08:17 c_schmitz Assigned To => c_schmitz
2021-07-13 08:17 c_schmitz Status new => closed
2021-07-13 08:17 c_schmitz Resolution open => unable to reproduce
2021-07-13 08:17 c_schmitz Note Added: 65401