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This bug affects 1 person(s).
 4
IDProjectCategoryView StatusLast Update
16314Bug reports_ Unknownpublic2021-01-04 13:20
Reporterfajardas Assigned Tocdorin  
PrioritynoneSeverityminor 
Status closedResolutionfixed 
Product Version4.2.4 
Summary16314: create a new survey it is taking a long time.
Description

Hello,

When updating from version Limesurvey3.21.3+191219 to version Limesurvey4.2.4+200520, i noticed that, when I create a new surveyit is taking a long time, 5 or more minutes to create a new one, after this, i doing some tests, and i found that in my "limesurvey/upload/surveys", i have about 8GB of data files and when i removing this files from this folder everything starts to work correctly.

There are some kind of limitation of the space occupied in this folder ("limesurvey/upload/surveys"), in this new version ?

Thanks, best regards,

TagsNo tags attached.
Bug heat4
Complete LimeSurvey version number (& build)Version 4.2.4+200520
I will donate to the project if issue is resolvedNo
BrowserFirefox 76.0.1 and Google Chrome 83.0.4103.61
Database type & versionMariaDB 10.4.13
Server OS (if known)Linux - Centos 7
Webserver software & version (if known)Apache 2.4.6
PHP VersionPHP 7.4.6

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Activities

cdorin

cdorin

2020-12-28 12:44

reporter   ~61210

Hello @fajardas - could you please try 4.4.0 RC 1 and let us know if the issues persist?

fajardas

fajardas

2020-12-30 14:09

reporter   ~61322

Hello, i tried with the version 4.4.0 RC 1, and the problem is resolved, now i can create new survey quickly but now i have another problem, when i try go to settings, for example "General Settings" or "Presentation" or another setting it freezes the limesurvey. please see pictures below.

Best regards, thank you, and a happy new year.

Capture_chrome.PNG (80,474 bytes)   
Capture_chrome.PNG (80,474 bytes)   
Capture_firefox.PNG (77,831 bytes)   
Capture_firefox.PNG (77,831 bytes)   
fajardas

fajardas

2020-12-30 16:10

reporter   ~61324

Another errors in the version 4.4.0 RC 1 on click - "List Surveys", or "Create survey", or "themes" - gives me an error see pictures below.

Screenshot_2020-12-30.png (129,169 bytes)
cdorin

cdorin

2020-12-30 17:05

reporter   ~61326

Hey @fajardas - is it possible to do a clean install + new database and see if the issue persists?

fajardas

fajardas

2020-12-30 22:14

reporter   ~61376

Hello, with a clean install + new database, the issue does not persists.

cdorin

cdorin

2021-01-04 13:20

reporter   ~61414

Thanks for feedback. I will mark the ticket as closed.

We will investigate separately why the issue pops up (we will test the update procedure from 4.3 to 4.4)

Issue History

Date Modified Username Field Change
2020-05-20 15:15 fajardas New Issue
2020-12-28 12:44 cdorin Status new => feedback
2020-12-28 12:44 cdorin Note Added: 61210
2020-12-30 14:09 fajardas Note Added: 61322
2020-12-30 14:09 fajardas File Added: Capture_chrome.PNG
2020-12-30 14:09 fajardas File Added: Capture_firefox.PNG
2020-12-30 14:09 fajardas Status feedback => new
2020-12-30 16:10 fajardas Note Added: 61324
2020-12-30 16:10 fajardas File Added: Screenshot_2020-12-30.png
2020-12-30 16:10 fajardas File Added: Screenshot_2020-12-30 404 Not Found.png
2020-12-30 17:05 cdorin Note Added: 61326
2020-12-30 17:05 cdorin Status new => feedback
2020-12-30 22:14 fajardas Note Added: 61376
2020-12-30 22:14 fajardas Status feedback => new
2021-01-04 13:20 cdorin Assigned To => cdorin
2021-01-04 13:20 cdorin Status new => closed
2021-01-04 13:20 cdorin Resolution open => fixed
2021-01-04 13:20 cdorin Note Added: 61414