View Issue Details

IDProjectCategoryView StatusLast Update
16177Bug reportsSurvey editingpublic2020-07-09 14:40
ReporterChem20 Assigned To 
PrioritylowSeverityminor 
Status feedbackResolutionopen 
Product Version4.2.0 
Summary16177: No Save-Button when creating question groups
Description

When setting up a new survey and question group there seems to be no way to save the group. So it's not possible to finish the survey setup.

Steps To Reproduce

Fresh installation of Limesurvey - create a new survey - Group list/add new group/create question group

Additional Information

Used Firefox with addons but then also with a fresh and clean browser setup.
Same thing happened with previous installation of V4.1.14.

TagsNo tags attached.
Complete LimeSurvey version number (& build)Version 4.2.0+200422
I will donate to the project if issue is resolvedNo
BrowserFirefox 75.0 (Ubuntu 18.04)
Database & DB-Version5.5.5-10.1.40-MariaDB
Server OS (if known)Linux
Webserver software & version (if known)Apache/2.2.15 (Red Hat)
PHP Version7.2.25

Activities

Chem20

Chem20

2020-04-23 13:38

reporter  

01-create_survey.png (76,096 bytes)   
01-create_survey.png (76,096 bytes)   
02-create_question_group.png (45,878 bytes)   
02-create_question_group.png (45,878 bytes)   
ollehar

ollehar

2020-04-23 17:45

administrator   ~57346

Looks like the top bar is not loaded at all on your system. Can you check F12, browser debug, for errors? Also try debug = 2 in application/config/config.php. Thank you.

ollehar

ollehar

2020-04-23 17:45

administrator   ~57347

Are you using a docker image to load LimeSurvey?

Chem20

Chem20

2020-04-26 16:19

reporter   ~57371

Sorry for keeping you waiting.

I'm not using a docker image. I installed Limesurvey from the tar.gz file in the webspace provided by my university according to https://manual.limesurvey.org/Installation_-_LimeSurvey_CE .

Will check for the debug infos you requested tomorrow.

Chem20

Chem20

2020-04-27 20:55

reporter   ~57403

Firefox showed no errors in F12 debug info (though I didn't know what to look for exactly, sorry), also nothing after setting debug to 2 ( I guess I should see any errors displayed onscreen?). A colleague used Chrome on Windows 10, also had no Save- and/or Close-Button as did I when accessing the limesurvey instance with Edge (Win10).
I also deleted the limesurvey instance and emptied the database and did a complete new installation, unfortunately still the same behaviour.

ollehar

ollehar

2020-04-28 09:47

administrator   ~57410

OK, then next step, please do this:

  1. Go to the page with the error
  2. Click F12
  3. Go to the "Network" tab in the debug window
  4. Reload the page
  5. Check the network tab again and look for any HTML code that is not success, like 404 or 500.
  6. If you find any 500, please give us a screenshot of the response of that particular call.

Sorry for getting technical.

ollehar

ollehar

2020-04-28 09:54

administrator   ~57411

Selection_269.png (351,501 bytes)
ollehar

ollehar

2020-04-28 09:54

administrator   ~57412

Selection_270.png (425,031 bytes)
ollehar

ollehar

2020-04-28 09:54

administrator   ~57413

Please see the screenshot above for more instructions.

Chem20

Chem20

2020-04-28 18:29

reporter   ~57437

Thank's for the detailed instructions. Unfortunately I found no red marked status entries, all of them are green (200) or transparent (304). I can send the HAR-file if that's of any use?
I'll install Limesurvey on my private webserver too see if there's any difference. I suspect some kind of incompatibility by the university's webspace (although an old Limesurvey 3 instance works flawless).

Thank's for your patience.

ollehar

ollehar

2020-04-29 10:00

administrator   ~57448

If you import a survey, how does the "Edit group" and "Edit question" pages look like? Thank you for the deep trouble-shooting.

cdorin

cdorin

2020-07-09 14:40

manager   ~58846

Can you please update your LS installation and test again?

Issue History

Date Modified Username Field Change
2020-04-23 13:38 Chem20 New Issue
2020-04-23 13:38 Chem20 File Added: 01-create_survey.png
2020-04-23 13:38 Chem20 File Added: 02-create_question_group.png
2020-04-23 17:45 ollehar Note Added: 57346
2020-04-23 17:45 ollehar Note Added: 57347
2020-04-24 12:08 ollehar Status new => feedback
2020-04-26 16:19 Chem20 Note Added: 57371
2020-04-26 16:19 Chem20 Status feedback => new
2020-04-27 20:55 Chem20 Note Added: 57403
2020-04-28 09:47 ollehar Note Added: 57410
2020-04-28 09:54 ollehar Note Added: 57411
2020-04-28 09:54 ollehar File Added: Selection_269.png
2020-04-28 09:54 ollehar Note Added: 57412
2020-04-28 09:54 ollehar File Added: Selection_270.png
2020-04-28 09:54 ollehar Note Added: 57413
2020-04-28 10:18 ollehar Priority none => high
2020-04-28 18:29 Chem20 Note Added: 57437
2020-04-29 10:00 ollehar Note Added: 57448
2020-07-09 14:40 cdorin Priority high => low
2020-07-09 14:40 cdorin Severity crash => minor
2020-07-09 14:40 cdorin Status new => feedback
2020-07-09 14:40 cdorin Note Added: 58846