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This bug affects 1 person(s).
 6
IDProjectCategoryView StatusDate SubmittedLast Update
14917Bug reportsSurvey editingpublic2019-05-21 03:532020-03-14 16:25
Reporterbcjewel Assigned Toc_schmitz  
PrioritynoneSeverityminor 
Status closedResolutionunable to reproduce 
Product Version3.17.x 
Summary14917: Edited Email template won't save
Description

I recently upgraded from a 3.16 to a 3.17 version. I am no no longer able to edit the text in the email templates of existing surveys. When I edit the text then click "Save", the page reloads, but the text in the email body box has refreshed back to the original text.

I have found a time consuming work around by going into phpMyAdmin and editing the text in the surveys_languagesettings table... but my users don't have access to do this, and they would REALLY like to be able to edit their own email templates!

Steps To Reproduce

Existing, active survey where we need to tweak text in an email template. Edit text in any of the email bodies, click save. Page refreshes with original text.

TagsNo tags attached.
Bug heat6
Complete LimeSurvey version number (& build)Version 3.17.3+190429
I will donate to the project if issue is resolvedNo
BrowserChrome
Database type & version358
Server OS (if known)Linux
Webserver software & version (if known)
PHP Version5.6.40

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Activities

ollehar

ollehar

2019-05-21 10:14

administrator   ~52001

Can you try clearing the browser cache?
bcjewel

bcjewel

2019-05-21 16:04

reporter   ~52014

I have tried clearing my cache. It doesn't help. I have also now tried on a different browser (Firefox) that I have never used for Lime Survey before. Same response. My users are also having the same response on their systems.
ollehar

ollehar

2019-05-21 16:11

administrator   ~52015

OK. If you are a ComfortUpdate user, feel free to open a support ticket on limesurvey.org.
bcjewel

bcjewel

2019-05-21 16:13

reporter   ~52016

No, I don't use ComfortUpdate...
c_schmitz

c_schmitz

2019-05-21 16:55

administrator   ~52017

I am sorry but nobody here is able to reproduce the issue. Maybe your system is not completely updated. Try installing a fresh LimeSurvey instance and see if you still have the problem.
Also check your browser console for errors (F12)
bcjewel

bcjewel

2019-05-21 17:58

reporter   ~52021

Unfortunately, I have a number of open surveys at this time and am concerned that a fresh install will cause problems with the participants who have received invitation tokens. Hopefully another update will come out which will "clean up" my installation before my surveys close in the fall.
c_schmitz

c_schmitz

2019-05-21 18:12

administrator   ~52023

You don't need to re-setup your existing installation.
Just install another fresh LimeSurvey instance into a different directory and database.
bcjewel

bcjewel

2019-08-09 18:57

reporter   ~53161

I finally had a chance to install a fresh version of Limesurvey to a different directory and database. I have the exact same problem - I can not save changes to the email templates.
bcjewel

bcjewel

2019-08-09 20:38

reporter   ~53162

I contacted my web host and suggested there is an incorrect setting in modsecurity. That seems to be the problem, as they have temporarily disabled modsecurity and now saving the email templates works again.

Issue History

Date Modified Username Field Change
2019-05-21 03:53 bcjewel New Issue
2019-05-21 10:14 ollehar Note Added: 52001
2019-05-21 16:04 bcjewel Note Added: 52014
2019-05-21 16:11 ollehar Note Added: 52015
2019-05-21 16:13 bcjewel Note Added: 52016
2019-05-21 16:55 c_schmitz Note Added: 52017
2019-05-21 17:51 ollehar Status new => feedback
2019-05-21 17:58 bcjewel Note Added: 52021
2019-05-21 17:58 bcjewel Status feedback => new
2019-05-21 18:12 c_schmitz Note Added: 52023
2019-05-21 18:12 c_schmitz Assigned To => c_schmitz
2019-05-21 18:12 c_schmitz Status new => feedback
2019-08-09 18:57 bcjewel Note Added: 53161
2019-08-09 18:57 bcjewel Status feedback => assigned
2019-08-09 20:38 bcjewel Note Added: 53162
2019-11-01 17:25 c_schmitz Category Survey design => Survey editing
2020-03-14 16:25 c_schmitz Status assigned => closed
2020-03-14 16:25 c_schmitz Resolution open => unable to reproduce