View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|14917||Bug reports||Survey editing||public||2019-05-21 03:53||2020-03-14 16:25|
|Status||closed||Resolution||unable to reproduce|
|Summary||14917: Edited Email template won't save|
I recently upgraded from a 3.16 to a 3.17 version. I am no no longer able to edit the text in the email templates of existing surveys. When I edit the text then click "Save", the page reloads, but the text in the email body box has refreshed back to the original text.
I have found a time consuming work around by going into phpMyAdmin and editing the text in the surveys_languagesettings table... but my users don't have access to do this, and they would REALLY like to be able to edit their own email templates!
|Steps To Reproduce|
Existing, active survey where we need to tweak text in an email template. Edit text in any of the email bodies, click save. Page refreshes with original text.
|Tags||No tags attached.|
|Complete LimeSurvey version number (& build)||Version 3.17.3+190429|
|I will donate to the project if issue is resolved||No|
|Database & DB-Version||358|
|Server OS (if known)||Linux|
|Webserver software & version (if known)|
Can you try clearing the browser cache?
I have tried clearing my cache. It doesn't help. I have also now tried on a different browser (Firefox) that I have never used for Lime Survey before. Same response. My users are also having the same response on their systems.
OK. If you are a ComfortUpdate user, feel free to open a support ticket on limesurvey.org.
No, I don't use ComfortUpdate...
I am sorry but nobody here is able to reproduce the issue. Maybe your system is not completely updated. Try installing a fresh LimeSurvey instance and see if you still have the problem.
Unfortunately, I have a number of open surveys at this time and am concerned that a fresh install will cause problems with the participants who have received invitation tokens. Hopefully another update will come out which will "clean up" my installation before my surveys close in the fall.
You don't need to re-setup your existing installation.
I finally had a chance to install a fresh version of Limesurvey to a different directory and database. I have the exact same problem - I can not save changes to the email templates.
I contacted my web host and suggested there is an incorrect setting in modsecurity. That seems to be the problem, as they have temporarily disabled modsecurity and now saving the email templates works again.
|2019-05-21 03:53||bcjewel||New Issue|
|2019-05-21 10:14||ollehar||Note Added: 52001|
|2019-05-21 16:04||bcjewel||Note Added: 52014|
|2019-05-21 16:11||ollehar||Note Added: 52015|
|2019-05-21 16:13||bcjewel||Note Added: 52016|
|2019-05-21 16:55||c_schmitz||Note Added: 52017|
|2019-05-21 17:51||ollehar||Status||new => feedback|
|2019-05-21 17:58||bcjewel||Note Added: 52021|
|2019-05-21 17:58||bcjewel||Status||feedback => new|
|2019-05-21 18:12||c_schmitz||Note Added: 52023|
|2019-05-21 18:12||c_schmitz||Assigned To||=> c_schmitz|
|2019-05-21 18:12||c_schmitz||Status||new => feedback|
|2019-08-09 18:57||bcjewel||Note Added: 53161|
|2019-08-09 18:57||bcjewel||Status||feedback => assigned|
|2019-08-09 20:38||bcjewel||Note Added: 53162|
|2019-11-01 17:25||c_schmitz||Category||Survey design => Survey editing|
|2020-03-14 16:25||c_schmitz||Status||assigned => closed|
|2020-03-14 16:25||c_schmitz||Resolution||open => unable to reproduce|