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IDProjectCategoryView StatusDate SubmittedLast Update
14626Bug reportsSurvey editingpublic2019-03-11 15:592019-06-24 17:12
Reportercairomckenzie Assigned Tocdorin  
PrioritynoneSeverityblock 
Status closedResolutionno change required 
Product Version3.16.x 
Summary14626: Clicking 'Resource' button from side menu results in crashed browser
Description

When in an inactive or active survey, clicking on the 'Resources' side menu will bring up a grayed out view of the resource page, but will hang, and cause the page to crash.

The link it hangs on appears to be the below

https://{LIMESURVEY SERVER}/index.php/admin/survey/sa/rendersidemenulink/subaction/resources/surveyid/{SURVEY ID HERE}

The page will display "Waiting for {LIMESURVEY SERVER DOMAIN NAME}" until the page crashes the browser.

Steps To Reproduce

Open survey, open side menu, click on 'Resources'

Additional Information

LimeSurvey version
3.16.0
LimeSurvey build
190225

TagsNo tags attached.
Attached Files
Bug heat4
Complete LimeSurvey version number (& build)3.16.0 190225
I will donate to the project if issue is resolvedNo
BrowserChrome
Database type & versionMS SQL Server
Server OS (if known)
Webserver software & version (if known)
PHP Version5.x

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Activities

cdorin

cdorin

2019-03-11 16:26

reporter   ~50907

Hey @cairomckenzie. Thank you for your report. Unfortunately, I am unable to reproduce it. Maybe someone else can replicate it.

Please make sure that the LimeSurvey installation conditions are met: https://manual.limesurvey.org/Installation_-_LimeSurvey_CE.
cairomckenzie

cairomckenzie

2019-03-12 21:47

reporter   ~50936

I checked on the requirements to ensure all requirements are met. This error was not present until I updated the instance of limesurvey to the latest version using comfortupdate. So unless the comfort update removed libraries, or didn't update required libraries, I doubt that the error has anything to do with the server config (unless the network administrator barred something).

It would appear that the error is related to any sort of file upload. I attempted to embed an HTML5 video directly in a question, and when I used the file upload dialog box, it spits back an error "CSRF upload error".

Uploading elsewhere, such as in the theme editor, causes no errors.

CSFRERROR.jpg (77,703 bytes)   
CSFRERROR.jpg (77,703 bytes)   
cairomckenzie

cairomckenzie

2019-04-04 21:06

reporter   ~51353

This error only produces when using google chrome Version 73.0.3683.86 (Official Build) (64-bit). Testing with firefox and internet explorer works fine.
cdorin

cdorin

2019-04-10 17:52

reporter   ~51435

Hmm, not sure if I can reproduce it. Tried with chromium and everything seems fine (local installation, latest git release). Have you tried to see if you get the same error on the FREE instance?
cdorin

cdorin

2019-06-24 17:12

reporter   ~52518

I will close this ticket since nobody was able to reproduce it.

Issue History

Date Modified Username Field Change
2019-03-11 15:59 cairomckenzie New Issue
2019-03-11 16:26 cdorin Note Added: 50907
2019-03-11 16:27 cdorin Status new => feedback
2019-03-12 21:47 cairomckenzie File Added: CSFRERROR.jpg
2019-03-12 21:47 cairomckenzie Note Added: 50936
2019-03-12 21:47 cairomckenzie Status feedback => new
2019-04-04 21:06 cairomckenzie Note Added: 51353
2019-04-10 17:52 cdorin Note Added: 51435
2019-06-24 14:21 cdorin Status new => feedback
2019-06-24 17:12 cdorin Assigned To => cdorin
2019-06-24 17:12 cdorin Status feedback => closed
2019-06-24 17:12 cdorin Resolution open => no change required
2019-06-24 17:12 cdorin Note Added: 52518
2019-11-01 17:25 c_schmitz Category Survey design => Survey editing