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| Reporter | John_K | Assigned To | dominikvitt | |
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| Priority | none | Severity | minor | |
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| Status | closed | Resolution | unable to reproduce | |
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| Product Version | 3.8.x | |
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This bug affects 1 person(s).
8
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| Summary | 13726: Error Msg -'Failed to Add New User' |
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| Description | Hi LS.
I am attempting to add/create a new survey user in newly installed LS3.8.1
When I add a new survey user, LS generates a ‘failed to add user’ error msg, LS does not generate the password email.
–But when I check under ‘Manage Survey Administrators’, I see that the new user is displayed as created. However I/user did not get the email from LS with the password.
No reset password email either, via the 'Forgot your password?' option.
Pls check.
Thanks
John.K(JK) |
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| Steps To Reproduce | 1)Log in to In LS 3.8.1
2)Click on 'Configuration'
3)Under 'Users' Choose/click on ‘Manage survey administrators’
4)Then Click on the '+' sign that says 'Add user'.
5)When the new pop up window 'Add a new survey administrator' shows up, Fill in the 3 required info & click 'Save'.
This is when I get the error msg. |
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| Additional Information | I do see the 2 new users are created/recorded in [LIMESURVEY381].[dbo].[lime_users] table.
I tried to reset/get the new user password using the 'Forgot your password?' option, But LS did not generate the temp password email either. |
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| Tags | No tags attached. |
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| Attached Files | |
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| Bug heat | 8 |
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| Complete LimeSurvey version number (& build) | Version 3.8.1+180524 |
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| I will donate to the project if issue is resolved | No |
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| Browser | MS Edge, Chrome, IE 11 |
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| Database type & version | MS SQL Server 2014- 12.0.4522.0 (X64) |
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| Server OS (if known) | Windows Server 2012 r2(64bit) |
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| Webserver software & version (if known) | Apache 2.4.33(64bit) |
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| PHP Version | PHP 7.2.5(64bit) |
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