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This bug affects 1 person(s).
 4
IDProjectCategoryView StatusLast Update
13686Bug reportsSurvey takingpublic2018-05-18 10:29
ReporterMNwcda Assigned Toc_schmitz  
PrioritynoneSeverityminor 
Status closedResolutionunable to reproduce 
Product Version3.7.x 
Summary13686: Receiving a session has expired error
Description

Users trying to take the survey are getting a error when they try to complete a survey. The ERROR screen says, " We are sorry but your session has expired. Either you have been inactive for too long, you have cookies disabled for your browser, or there were problems with your connection."

I have also experienced a problem while creating the survey. Whenever I click save I have to log in again. As i go through each step of setting up a survey when I click the save button I have to log in again before going to the next screen.

I performed a couple updates to the most current version and the problem persists. During one of the updates I did get a message the there was a PHP error of some kind on my survey.

TagsNo tags attached.
Bug heat4
Complete LimeSurvey version number (& build)Version 3.7.3+180516
I will donate to the project if issue is resolvedNo
BrowserFirefox and Edge
Database type & versionlibmysql - 5.1.73
Server OS (if known)Linix
Webserver software & version (if known)cpanel 70.0.42
PHP Version5.6.30

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Activities

ollehar

ollehar

2018-05-18 10:26

administrator   ~47680

Probably a general problem with your server, but really hard to debug from here.

c_schmitz

c_schmitz

2018-05-18 10:29

administrator   ~47681

If this was a bug in LimeSurvey alot more people would complain about it so we assume it is a problem with your server.
I am closing the issue.

Issue History

Date Modified Username Field Change
2018-05-17 15:45 MNwcda New Issue
2018-05-18 10:26 ollehar Note Added: 47680
2018-05-18 10:29 c_schmitz Assigned To => c_schmitz
2018-05-18 10:29 c_schmitz Status new => closed
2018-05-18 10:29 c_schmitz Resolution open => unable to reproduce
2018-05-18 10:29 c_schmitz Note Added: 47681