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This issue affects 1 person(s).
 8
IDProjectCategoryView StatusDate SubmittedLast Update
10637Bug reportsInstallationpublic2016-03-01 13:282016-03-11 14:48
Reporterfvanderstarre Assigned Toc_schmitz  
PrioritynormalSeverityminor 
Status closedResolutionno change required 
Product Version2.50.x 
Summary10637: Missing email template HTML formatting when creating new survey
Description

After creating a new survey, email templates are unformatted. See attached screen shot.
Setting "Use HTML format for token emails" to Yes, does not make a difference.
Formating is OK when importing existing survey from earlier version.

Steps To Reproduce

Create new survey - go to Email templates.

TagsNo tags attached.
Attached Files
LS_2.50_email_template.jpg (41,492 bytes)   
LS_2.50_email_template.jpg (41,492 bytes)   
Bug heat8
Complete LimeSurvey version number (& build)2.50 build 160225
I will donate to the project if issue is resolvedNo
BrowserAny
Database type & versionMS SQL server 2008R2 10.50.6220 (X64)
Server OS (if known)DB server: Windows NT 6.1 <X64> build 7601 SP1
Webserver software & version (if known)Linux RHEL 7, Apache 2.4.6
PHP Version5.6.18

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Activities

pmonstad

pmonstad

2016-03-01 13:30

updater   ~35814

If you hit the Reset button and Save, the formatting should be OK.
fvanderstarre

fvanderstarre

2016-03-01 13:34

reporter   ~35815

I missed that somehow, but you're right! Thx.
LouisGac

LouisGac

2016-03-10 16:30

developer   ~36305

can't reproduce. Can someone confirm this bug ?
fvanderstarre

fvanderstarre

2016-03-11 07:20

reporter   ~36334

Maybe it's not a bug, but just my ignorance... I was not aware of the reset button.
LouisGac

LouisGac

2016-03-11 09:41

developer   ~36345

no, you did well.
For me, it's displaying correctly without resetting nothing.
Probably a line break problem between Linux and Windows.
We'll make some test on windows.
c_schmitz

c_schmitz

2016-03-11 10:02

administrator   ~36351

fvanderstarre, I cannot reproduce it using the latest build.
I just create a survey and check the email templates.

Can you check again?
fvanderstarre

fvanderstarre

2016-03-11 10:10

reporter   ~36357

Works fine in latest build (160310), both Chrome and Firefox. ???
pmonstad

pmonstad

2016-03-11 10:27

updater   ~36362

I think this is the behaviour if you log in with a non-English language in GUI. In the translation system line feeds are made by some arrow symbol, but I have never found a way to keep this when I translate. Try logging in with Norwegian bokmål, and I guess you will see the problem in action. I solve this by resetting the editor and save, as mentioned above.
fvanderstarre

fvanderstarre

2016-03-11 10:30

reporter   ~36363

After adding a survey, and then setting "Use HTML format for token emails" to "Yes", you will see the problem!
c_schmitz

c_schmitz

2016-03-11 10:45

administrator   ~36364

After you added a survey and then editing the survey settings again and changing the format to HTML of course the templates won't change.
That's why you get warning when you change that settings - that is not a bug.

Issue History

Date Modified Username Field Change
2016-03-01 13:28 fvanderstarre New Issue
2016-03-01 13:28 fvanderstarre File Added: LS_2.50_email_template.jpg
2016-03-01 13:30 pmonstad Note Added: 35814
2016-03-01 13:34 fvanderstarre Note Added: 35815
2016-03-10 16:30 LouisGac Note Added: 36305
2016-03-10 16:30 LouisGac Assigned To => LouisGac
2016-03-10 16:30 LouisGac Status new => feedback
2016-03-11 07:20 fvanderstarre Note Added: 36334
2016-03-11 07:20 fvanderstarre Status feedback => assigned
2016-03-11 09:41 LouisGac Note Added: 36345
2016-03-11 09:58 c_schmitz Assigned To LouisGac => c_schmitz
2016-03-11 10:02 c_schmitz Note Added: 36351
2016-03-11 10:02 c_schmitz Status assigned => feedback
2016-03-11 10:10 fvanderstarre Note Added: 36357
2016-03-11 10:10 fvanderstarre Status feedback => assigned
2016-03-11 10:27 pmonstad Note Added: 36362
2016-03-11 10:30 fvanderstarre Note Added: 36363
2016-03-11 10:45 c_schmitz Note Added: 36364
2016-03-11 14:48 c_schmitz Status assigned => closed
2016-03-11 14:48 c_schmitz Resolution open => no change required