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This issue affects 1 person(s).
 10
IDProjectCategoryView StatusDate SubmittedLast Update
16632Bug reportsComfortUpdatepublic2020-09-02 09:282026-10-17 09:50
Reporterrnck Assigned Toc_schmitz  
PrioritylowSeverityminor 
Status resolvedResolutionfixed 
Product Version3.22.28 
Summary16632: Confort Update fails with Unknown error
Description

Hi,

I tried to use Comfort Update to update from 3.22.28 (200728) to 3.23.1 (200825). In step 1 it fails with

hard_lock
Unknown error. Please contact the LimeSurvey team.

Steps To Reproduce

Use Comfort Update from Admin Panel.

TagsNo tags attached.
Bug heat10
Complete LimeSurvey version number (& build) 3.22.28+200728
I will donate to the project if issue is resolvedNo
BrowserTested with FF 80.0 (64-Bit), Brave Version 1.13.82 Chromium: 85.0.4183.83
Database type & versionmysql Ver 15.1 Distrib 10.1.45-MariaDB
Server OS (if known)Debian 9.13
Webserver software & version (if known)Apache/2.4.25 (Debian)
PHP Version7.0.33-0+deb9u9
Git branch / Pull Request URL

Users monitoring this issue

rnck

Activities

LimeBot

LimeBot

2020-09-02 11:56

administrator   ~59680

I can't reproduce it .. Sometimes you have to refresh the page 1 or 2 times ..
rnck

rnck

2020-09-02 12:14

reporter   ~59682

Sorry, just checked my Comfort Update Key and it turns out, that it is not valid anymore. But it should be valid until november, IIRC.
Mazi

Mazi

2022-10-25 12:05

updater   ~72410

I just faced the same issue and "hard_lock" really tells you nothing about the cause. Can we have a more helpgul error message in case of an invalid/outdated update key?
c_schmitz

c_schmitz

2026-10-17 09:49

administrator   ~86506

Fix committed to master branch: http://bugs.limesurvey.org/plugin.php?page=Source/view&id=40891
c_schmitz

c_schmitz

2026-10-17 09:50

administrator   ~86507

This usually happens when a payment is outstanding. Please get in touch with support@limesurvey.org for details.
Anyway, I fixed so there is a proper message now.

Related Changesets

LimeSurvey: master 4c298b9d

2026-10-17 09:48

c_schmitz


Details Diff		 Fixed issue 16632: ComfortUpdate shows "Unknown error" instead of a clear message when the update key is locked
Dev Handle the server's hard_lock error code; add a default case to the manage key error switch to avoid undefined variables		 Affected Issues
16632
mod - application/controllers/admin/Update.php Diff File
mod - application/views/admin/update/manage/manage_key.php Diff File
mod - application/views/admin/update/updater/_error.php Diff File

LimeSurvey: master ba6998e5

2026-10-17 09:49

c_schmitz


Details Diff		 Fixed issue 16632: ComfortUpdate shows "Unknown error" instead of a clear message when the update key is locked
Dev Add the support email address to the locked key message		 Affected Issues
16632
mod - application/controllers/admin/Update.php Diff File
mod - application/views/admin/update/updater/_error.php Diff File

Issue History

Date Modified Username Field Change
2020-09-02 09:28 rnck New Issue
2020-09-02 11:56 LimeBot Note Added: 59680
2020-09-02 11:56 LimeBot Assigned To => LimeBot
2020-09-02 11:56 LimeBot Status new => assigned
2020-09-02 11:57 LimeBot Status assigned => feedback
2020-09-02 12:14 rnck Note Added: 59682
2020-09-02 12:14 rnck Status feedback => assigned
2020-09-17 19:52 LimeBot Status assigned => closed
2020-09-17 19:52 LimeBot Resolution open => fixed
2022-10-25 12:05 Mazi Assigned To LimeBot => ollehar
2022-10-25 12:05 Mazi Priority none => low
2022-10-25 12:05 Mazi Reproducibility have not tried => always
2022-10-25 12:05 Mazi Status closed => new
2022-10-25 12:05 Mazi Resolution fixed => reopened
2022-10-25 12:05 Mazi Note Added: 72410
2022-10-25 12:05 Mazi Bug heat 4 => 6
2022-11-04 13:41 rnck Issue Monitored: rnck
2022-11-04 13:41 rnck Bug heat 6 => 8
2026-10-17 09:49 c_schmitz Changeset attached => LimeSurvey master 4c298b9d
2026-10-17 09:49 c_schmitz Changeset attached => LimeSurvey master ba6998e5
2026-10-17 09:49 c_schmitz Note Added: 86506
2026-10-17 09:49 c_schmitz Assigned To ollehar => c_schmitz
2026-10-17 09:49 c_schmitz Status new => resolved
2026-10-17 09:49 c_schmitz Resolution reopened => fixed
2026-10-17 09:49 c_schmitz Bug heat 8 => 10
2026-10-17 09:50 c_schmitz Note Added: 86507