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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 07247 | Bug reports | [All Projects] Tokens | public | 2013-01-29 17:09 | 2013-03-02 16:34 | ||||
| Reporter | Nanotubes | ||||||||
| Assigned To | c_schmitz | ||||||||
| Priority | urgent | Severity | major | ||||||
| Status | closed | Resolution | fixed | ||||||
| Product Version | 2.00+ | ||||||||
| Target Version | Fixed in Version | 2.00+ | |||||||
| Summary | 07247: Token related error after submitting a survey | ||||||||
| Description | I received messages that people have taken our survey and when they hit the Submit button they get this error message: Internal Server Error Property "Tokens_dynamic.blacklisted" is not defined. An internal error occurred while the Web server was processing your request. Please contact the webmaster to report this problem. Thank you. I tried to reproduce it, and i only got the same error once, so i think it occurs randomly. Apparently this error occurs only on two Surveys which have the same token (with mutliple uses). To clarify: we have two surveys for different regions running at the same time and there are always two different surveys for one region which both use the same token. I already made a new token for these two, which still has the same password. | ||||||||
| Steps To Reproduce | Make a dummy token, change the password, take the survey, submit. | ||||||||
| Additional Information | In the backend, on the "browse all" page there are some blank surveys, where no questuon is answered at all. I took that as an indicator to know whether the error occured or not. Strangely, when I reproduced the error, my answers appeared in the backend. When I then tried to take the survey again it linked me a site where it asks me to submit my survey. After doing that i got one of the blank responses in the backend. Im really not sure what to take from that. For one survey i have a total of about 70 responses, half of them flagged as incomplete and about 25 blank. | ||||||||
| I will donate to the project if issue is resolved within 48 hrs | No | ||||||||
| LimeSurvey build number | 130116 | ||||||||
| Browser | Firefox, maybe others | ||||||||
| Database & DB-Version | MySQL 5.0 | ||||||||
| Operating System (Server) | Linux i think | ||||||||
| Webserver software & version | 1&1 Dual Unlimited Webhosting | ||||||||
| PHP Version | 5.4 | ||||||||
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Notes |
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 (23899)c_schmitz (administrator) 2013-01-30 15:11 |
Please update to the latest version and report if the issue still exists. |
 (24014)muhzak (reporter) 2013-02-09 02:41 |
I am on the latest version and exact same issue happens. Only when I use tokens though. |
 (24022)ksihota (reporter) 2013-02-09 19:00 |
Version 2.00+ Build 130206 Have you checked to see if your token shows that it has been decremented to 0? I had a similar issue that appears to be corrected by 07278: (On investigation, a recent update of application/helpers/frontend_helper.php has resulted in this variable being renamed to 'oTokenInformation' but once instance of 'usesrow' remained. to fix, simply replace the one remaining instance of 'usesrow' with 'oTokenInformation' and the problem seems to be resolved.) This fixed the decrementing issue for me I'm not sure why I got the original error on submit but by making this change the users are not creating multiple entries. My users didn't get Property "Tokens_dynamic.blacklisted" is not defined or at least didn't report that but did get the other error and a blank page, on returning to the survey and the session being open, they were asked to resubmit giving blanks. If they started a new session they were allowed to go back in and complete the survey again because the uses had not been set to 0. This may solve at least part of the problem. |
 (24027)pksupport (reporter) 2013-02-12 05:32 |
Updated today (12/2/13) and got the same error: Internal Server Error Property "Tokens_dynamic.blacklisted" is not defined. An internal error occurred while the Web server was processing your request. Please contact the webmaster to report this problem. Thanks ksihota for your very clever pickup. I changed one instance of 'usesrow' to 'oTokenInformation' in application/helpers/frontend_helper.php and tokens began working again. In my case, the token was simply not being created at all when the user cliccked on "send token" |
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(24111) c_schmitz (administrator) 2013-02-15 15:03 |
Well, thing is that I cannot reproduce this issue at all. Can any of you please attach a sample survey demonstrating the issue? If you can reproduce it always, please also create a database backup and send it to carsten.schmitz@limesurvey.org describing the exact steps to reproduce the issue. |
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(24217) c_schmitz (administrator) 2013-02-23 22:59 |
The error is only present until you visit the token section of that survey once. After that the table is automatically fixed. However it also should be fixed by the upgrade procedure in the first place (which this patch does add). |
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(24218) c_schmitz (administrator) 2013-02-23 23:01 |
Fix committed to master branch: http://bugs.limesurvey.org/plugin.php?page=Source/view&id=11676 [^] |
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(24415) c_schmitz (administrator) 2013-02-26 20:03 |
New version released. |
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(24483) c_schmitz (administrator) 2013-03-02 16:34 |
Fix committed to 2.1 branch: http://bugs.limesurvey.org/plugin.php?page=Source/view&id=11728 [^] |
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Notes |
| Related Changesets |
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LimeSurvey: master 9d5e8596
Timestamp: 2013-02-23 22:01:09 Author: c_schmitz Committer: Carsten Schmitz [ Details ] [ Diff ] |
Fixed issue 07247: Token related error after submitting a survey | ||
| mod - application/controllers/admin/dataentry.php | [ Diff ] [ File ] | ||
| mod - application/helpers/database_helper.php | [ Diff ] [ File ] | ||
| mod - application/helpers/update/updatedb_helper.php | [ Diff ] [ File ] | ||
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LimeSurvey: 2.1 0a512cb7
Timestamp: 2013-03-02 14:28:38 Author: c_schmitz Committer: Carsten Schmitz [ Details ] [ Diff ] |
Fixed issue 07247: Token related error after submitting a survey | ||
| mod - application/controllers/admin/dataentry.php | [ Diff ] [ File ] | ||
| mod - application/helpers/database_helper.php | [ Diff ] [ File ] | ||
| mod - application/helpers/update/updatedb_helper.php | [ Diff ] [ File ] | ||
| Related Changesets |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2013-01-29 17:09 | Nanotubes | New Issue | |
| 2013-01-30 15:11 | c_schmitz | Note Added: 23899 | |
| 2013-01-30 15:11 | c_schmitz | Assigned To | => c_schmitz |
| 2013-01-30 15:11 | c_schmitz | Status | new => feedback |
| 2013-02-09 02:41 | muhzak | Note Added: 24014 | |
| 2013-02-09 19:00 | ksihota | Note Added: 24022 | |
| 2013-02-09 19:01 | ksihota | Note View State: 24022: private | |
| 2013-02-09 19:01 | ksihota | Note View State: 24022: public | |
| 2013-02-12 05:32 | pksupport | Note Added: 24027 | |
| 2013-02-15 15:03 | c_schmitz | Note Added: 24111 | |
| 2013-02-23 22:58 | c_schmitz | Status | feedback => assigned |
| 2013-02-23 22:59 | c_schmitz | Note Added: 24217 | |
| 2013-02-23 23:01 | c_schmitz | Changeset attached | => LimeSurvey master 9d5e8596 |
| 2013-02-23 23:01 | c_schmitz | Note Added: 24218 | |
| 2013-02-23 23:01 | c_schmitz | Resolution | open => fixed |
| 2013-02-23 23:01 | c_schmitz | Status | assigned => resolved |
| 2013-02-23 23:01 | c_schmitz | Fixed in Version | => 2.00+ |
| 2013-02-26 20:03 | c_schmitz | Note Added: 24415 | |
| 2013-02-26 20:03 | c_schmitz | Status | resolved => closed |
| 2013-03-02 16:34 | c_schmitz | Changeset attached | => LimeSurvey 2.1 0a512cb7 |
| 2013-03-02 16:34 | c_schmitz | Note Added: 24483 | |
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Issue History |
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