View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
19202 | Bug reports | Usability/user experience | public | 2023-10-27 16:30 | 2023-10-31 10:09 |
Reporter | BHogge | Assigned To | |||
Priority | none | Severity | partial_block | ||
Status | closed | Resolution | fixed | ||
Fixed in Version | 6.3.x | ||||
Summary | 19202: File Upload failure | ||||
Description | We're running LS Community Edition v5.6.3+230130, and we are having an issue with the "File upload (Type: |)" question. After I choose a file and click open, the file upload modal, goes a little haywire and we receive a message like this { "success":true,"size":5.70703125,"name":"NPG-Logo.png","ext":"png","filename":"futmp_safmvf36r76983a_png","msg":"The file has been successfully uploaded." } At this point the previous and next buttons are gone, so the participants can't complete the survey.f | ||||
Steps To Reproduce | Steps to reproduceAfter the File upload (Type: |)" question is added. At this point the previous and next buttons are gone, so the participants can't complete the survey Expected result(Write here what you expected to happen) Actual result(Write here what happened instead) | ||||
Tags | No tags attached. | ||||
Bug heat | 12 | ||||
Complete LimeSurvey version number (& build) | v5.6.3+230130 | ||||
I will donate to the project if issue is resolved | No | ||||
Browser | Chrome | ||||
Database type & version | MYSQL | ||||
Server OS (if known) | |||||
Webserver software & version (if known) | |||||
PHP Version | Unknown | ||||
5.6.3 < 5.6.42 Start by upgrade |
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This is the report that @DenisChenu mentioned https://bugs.limesurvey.org/view.php?id=19193 |
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Denis, Thanks for the quick response, my issue is mighty similar to case 19193, that you referenced. I went into Chrome > Extensions > Manage Extensions. I toggled off the Google Docs Offline extension, as it was the only active extension. That didn't help. same "error". I would also challenge your assertion that this isn't a problem with the app. This app is designed to create surveys, that may be cast out to a wide audience, often using their personal computer. Now we may have to instruct them to disable the chrome extensions, To me a tool, that is meant for a wide audience should work with common/popular browsers as they stand. |
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@DenisChenu can you please look into this, because a couple of people tried to reproduce this issue and couldn't manage? Without being able to reproduce it, it is impossible to debug and fix it. |
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@BHogge : can you update to 5.6.42 ?
Unsure , i think have another one (where i can reproduce)
yes : except if found some other idea … but here : really none |
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Can you check with another browser or incognito mode with extensions disabled? Just to check if it's same behavior as the other report or different behavior. |
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We updated to LS v6.3.1+231023, and we're not having any additional issues with the uploads. Thanks |
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Great ! |
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Date Modified | Username | Field | Change |
---|---|---|---|
2023-10-27 16:30 | BHogge | New Issue | |
2023-10-27 16:33 | DenisChenu | Note Added: 78096 | |
2023-10-27 16:33 | DenisChenu | Bug heat | 0 => 2 |
2023-10-27 16:39 | tibor.pacalat | Note Added: 78097 | |
2023-10-27 16:39 | tibor.pacalat | Bug heat | 2 => 4 |
2023-10-27 17:15 | BHogge | Note Added: 78099 | |
2023-10-27 17:15 | BHogge | Bug heat | 4 => 6 |
2023-10-27 17:18 | tibor.pacalat | Note Added: 78100 | |
2023-10-27 17:20 | tibor.pacalat | Note Edited: 78100 | |
2023-10-27 17:30 | duvemyster | Issue Monitored: duvemyster | |
2023-10-27 17:30 | duvemyster | Bug heat | 6 => 8 |
2023-10-27 19:14 | DenisChenu | Note Added: 78107 | |
2023-10-28 22:48 | mfavetti | Note Added: 78114 | |
2023-10-28 22:48 | mfavetti | Bug heat | 8 => 10 |
2023-10-28 22:49 | mfavetti | Issue Monitored: mfavetti | |
2023-10-28 22:49 | mfavetti | Bug heat | 10 => 12 |
2023-10-30 19:23 | BHogge | Note Added: 78153 | |
2023-10-31 10:09 | DenisChenu | Note Added: 78178 | |
2023-10-31 10:09 | DenisChenu | Status | new => closed |
2023-10-31 10:09 | DenisChenu | Resolution | open => fixed |
2023-10-31 10:09 | DenisChenu | Fixed in Version | => 6.3.x |