View Issue Details

This bug affects 1 person(s).
 12
IDProjectCategoryView StatusLast Update
19202Bug reportsUsability/user experiencepublic2023-10-31 10:09
ReporterBHogge Assigned To 
PrioritynoneSeveritypartial_block 
Status closedResolutionfixed 
Fixed in Version6.3.x 
Summary19202: File Upload failure
Description

We're running LS Community Edition v5.6.3+230130, and we are having an issue with the "File upload (Type: |)" question. After I choose a file and click open, the file upload modal, goes a little haywire and we receive a message like this

{ "success":true,"size":5.70703125,"name":"NPG-Logo.png","ext":"png","filename":"futmp_safmvf36r76983a_png","msg":"The file has been successfully uploaded." }

At this point the previous and next buttons are gone, so the participants can't complete the survey.f

Steps To Reproduce

Steps to reproduce

After the File upload (Type: |)" question is added.
preview the survey
click the upload file button
The upload file modal appears.
Click Select File
Brows and pick a file
Click open
The modal gives you the spinning wheel, this look good
the you get this message
{ "success":true,"size":5.70703125,"name":"NPG-Logo.png","ext":"png","filename":"futmp_safmvf36r76983a_png","msg":"The file has been successfully uploaded." }

At this point the previous and next buttons are gone, so the participants can't complete the survey

Expected result

(Write here what you expected to happen)

Actual result

(Write here what happened instead)

TagsNo tags attached.
Bug heat12
Complete LimeSurvey version number (& build)v5.6.3+230130
I will donate to the project if issue is resolvedNo
BrowserChrome
Database type & versionMYSQL
Server OS (if known)
Webserver software & version (if known)
PHP VersionUnknown

Users monitoring this issue

duvemyster, mfavetti

Activities

DenisChenu

DenisChenu

2023-10-27 16:33

developer   ~78096

5.6.3 < 5.6.42

Start by upgrade
I already seen this issue, maybe fixed now.

tibor.pacalat

tibor.pacalat

2023-10-27 16:39

administrator   ~78097

This is the report that @DenisChenu mentioned https://bugs.limesurvey.org/view.php?id=19193
I closed this one, since it is not an issue in the application, it has something to do with the Chrome add-ons.
@BHogge can you try to disable add-ons and see if this helps?

BHogge

BHogge

2023-10-27 17:15

reporter   ~78099

Denis,

Thanks for the quick response, my issue is mighty similar to case 19193, that you referenced.

I went into Chrome > Extensions > Manage Extensions. I toggled off the Google Docs Offline extension, as it was the only active extension. That didn't help. same "error".

I would also challenge your assertion that this isn't a problem with the app.

This app is designed to create surveys, that may be cast out to a wide audience, often using their personal computer. Now we may have to instruct them to disable the chrome extensions, To me a tool, that is meant for a wide audience should work with common/popular browsers as they stand.

tibor.pacalat

tibor.pacalat

2023-10-27 17:18

administrator   ~78100

Last edited: 2023-10-27 17:20

@DenisChenu can you please look into this, because a couple of people tried to reproduce this issue and couldn't manage?

Without being able to reproduce it, it is impossible to debug and fix it.

DenisChenu

DenisChenu

2023-10-27 19:14

developer   ~78107

@BHogge : can you update to 5.6.42 ?
Can you send your lss file too and if you use an adapted theme : try with Vanilla.

This is the report that @DenisChenu mentioned https://bugs.limesurvey.org/view.php?id=19193

Unsure , i think have another one (where i can reproduce)

Without being able to reproduce it, it is impossible to debug and fix it.

yes : except if found some other idea … but here : really none

mfavetti

mfavetti

2023-10-28 22:48

developer   ~78114

@BHogge

Can you check with another browser or incognito mode with extensions disabled? Just to check if it's same behavior as the other report or different behavior.

BHogge

BHogge

2023-10-30 19:23

reporter   ~78153

@DenisChenu,

We updated to LS v6.3.1+231023, and we're not having any additional issues with the uploads.

Thanks
Bryan

DenisChenu

DenisChenu

2023-10-31 10:09

developer   ~78178

Great !

Issue History

Date Modified Username Field Change
2023-10-27 16:30 BHogge New Issue
2023-10-27 16:33 DenisChenu Note Added: 78096
2023-10-27 16:33 DenisChenu Bug heat 0 => 2
2023-10-27 16:39 tibor.pacalat Note Added: 78097
2023-10-27 16:39 tibor.pacalat Bug heat 2 => 4
2023-10-27 17:15 BHogge Note Added: 78099
2023-10-27 17:15 BHogge Bug heat 4 => 6
2023-10-27 17:18 tibor.pacalat Note Added: 78100
2023-10-27 17:20 tibor.pacalat Note Edited: 78100
2023-10-27 17:30 duvemyster Issue Monitored: duvemyster
2023-10-27 17:30 duvemyster Bug heat 6 => 8
2023-10-27 19:14 DenisChenu Note Added: 78107
2023-10-28 22:48 mfavetti Note Added: 78114
2023-10-28 22:48 mfavetti Bug heat 8 => 10
2023-10-28 22:49 mfavetti Issue Monitored: mfavetti
2023-10-28 22:49 mfavetti Bug heat 10 => 12
2023-10-30 19:23 BHogge Note Added: 78153
2023-10-31 10:09 DenisChenu Note Added: 78178
2023-10-31 10:09 DenisChenu Status new => closed
2023-10-31 10:09 DenisChenu Resolution open => fixed
2023-10-31 10:09 DenisChenu Fixed in Version => 6.3.x