View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
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09898 | Bug reports | Other | public | 2015-09-18 02:44 | 2015-12-15 13:15 |
Reporter | ttenbergen | Assigned To | c_schmitz | ||
Priority | normal | Severity | minor | ||
Status | closed | Resolution | fixed | ||
Product Version | 2.06+ | ||||
Fixed in Version | 2.50.x | ||||
Summary | 09898: can't see surveys on list any longer | ||||
Description | We have >600 surveys on our Limesurvey. Suddenly they no longer list when you click on the "house" button. They are still visible and accessible in the surveys drop-down. Surveys are still there but it's scaring the heck out of my users. | ||||
Steps To Reproduce | Click the home button and surveys don't list. | ||||
Tags | No tags attached. | ||||
Attached Files | |||||
Bug heat | 6 | ||||
Complete LimeSurvey version number (& build) | Version 2.06+ Build 150911 | ||||
I will donate to the project if issue is resolved | No | ||||
Browser | Firefox | ||||
Database type & version | 5.6.22-cll-lve - MySQL Community Server (GPL) | ||||
Server OS (if known) | Linux | ||||
Webserver software & version (if known) | Apache/2 | ||||
PHP Version | PHP version: 5.5.25 | ||||
Surel some memory issuue : load whole Surveys not onky the 25 needed. Set debug at 2 , and look at console.log. |
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I have set debug to 2 in application/config/config.php as per https://manual.limesurvey.org/Optional_settings#Development_and_debugging . Reviewed the APACHE error log (thanks to https://www.limesurvey.org/en/forum/installation-a-update-issues/62995-where-is-the-log-file). Didn't see anything written to there at the time I refresh the survey page listing. (was that where I should have looked?) However, with debug enabled the page now does list the surveys. Takes a long time to load (~15s) but they show. Turned debug back off, surveys are again not listing. Turned debug=1, surveys list. Turned back off since apparently it's not secure to leave it on. |
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Strange issue ... |
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Agreed. Could you suggest something else for me to try, please? |
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Maybe look at your server log .... And try with more memory for PHP. |
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It is a memory issue for sure. Raise the memory_limit variable in your PHP configuration. |
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Would you not consider it a bug if a memory issue creates problems but no explicit errors? It makes it difficult to monitor the health of the setup and be even moderately proactive. |
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The strange issue here : show something in debug mode ..... When you are loggued , try to go to this link : (update admin/survey according to the url called (look at js console to have it). |
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When this last happened I ended up doing a sql dump of this installation, did a new installation on a new hosting account, and imported the sql file. That worked for a while, but today I am back to exactly the same problem.
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The ...json... file I uploaded was what I get when I have debug=2 |
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Bit more info... during the timeframe when this started on this round we also ran out of space on our webserver for a while. There is space there now, but the problem is still there, no surveys unless debug=2 |
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Strike that... now they are not visible whether debug = 0 or 2 And: At least now I have something concrete to take to the hosting provider. So, again, thanks Denis for the ...json trick. |
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memory errors are alwas hard, because in many cases no proper error message is produce by PHP. |
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In 2.5 the survey list will use much less memory. |
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2.06+ Build 151215 released |
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Date Modified | Username | Field | Change |
---|---|---|---|
2015-09-18 02:44 | ttenbergen | New Issue | |
2015-09-28 18:53 | DenisChenu | Note Added: 33190 | |
2015-09-28 19:28 | ttenbergen | Note Added: 33194 | |
2015-09-29 08:17 | DenisChenu | Note Added: 33201 | |
2015-09-29 22:00 | ttenbergen | Note Added: 33207 | |
2015-09-30 08:37 | DenisChenu | Note Added: 33208 | |
2015-09-30 11:00 | c_schmitz | Note Added: 33214 | |
2015-09-30 11:00 | c_schmitz | Status | new => closed |
2015-09-30 11:00 | c_schmitz | Assigned To | => c_schmitz |
2015-09-30 11:00 | c_schmitz | Resolution | open => unable to reproduce |
2015-09-30 16:33 | ttenbergen | Note Added: 33261 | |
2015-09-30 16:33 | ttenbergen | Status | closed => feedback |
2015-09-30 16:33 | ttenbergen | Resolution | unable to reproduce => reopened |
2015-09-30 16:43 | DenisChenu | Note Added: 33262 | |
2015-11-27 00:57 | ttenbergen | Note Added: 33626 | |
2015-11-27 00:57 | ttenbergen | Status | feedback => assigned |
2015-11-27 00:58 | ttenbergen | File Added: surveys json dump.txt | |
2015-11-27 01:03 | ttenbergen | Note Added: 33627 | |
2015-11-27 21:56 | ttenbergen | Note Added: 33629 | |
2015-11-27 21:59 | ttenbergen | Note Added: 33630 | |
2015-12-09 10:08 | c_schmitz | Note Added: 33780 | |
2015-12-09 10:35 | c_schmitz | Note Added: 33782 | |
2015-12-09 10:35 | c_schmitz | Status | assigned => resolved |
2015-12-09 10:35 | c_schmitz | Fixed in Version | => 2.5 |
2015-12-09 10:35 | c_schmitz | Resolution | reopened => fixed |
2015-12-15 13:15 | c_schmitz | Note Added: 33949 | |
2015-12-15 13:15 | c_schmitz | Status | resolved => closed |