View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
07216 | Bug reports | ComfortUpdate | public | 2013-01-21 18:16 | 2013-01-21 19:29 |
Reporter | Nanotubes | Assigned To | c_schmitz | ||
Priority | immediate | Severity | crash | ||
Status | closed | Resolution | not fixable | ||
Product Version | 2.00+ | ||||
Summary | 07216: Total system crash after comfort upadte from 1.92 to 2.00 | ||||
Description | I comofrt-updated from 1.92 to 2.00 build 12something today and it worked nicely. Then i did the follow-up update to build 13something and it worked untill step 4. The page took ages to load and then showed me a long list of deleted and changed files, an error about something and a message that everything worked. Stupid as i am i didn't copy the list. Anyway i finished the upadte and from now then on whatever i do i get this message: Internal Server Error An internal error occurred while the Web server was processing your request. Please contact the webmaster to report this problem. Thank you. oddly,if i just go to the frontend(limesurvey/index.php) or backend (limesurvey/admin) it automatically sends me to limesurvey/index.php?r=installer/welcome With filezilla i found the DB backups in the tmp folder, can i use this to restore everything? | ||||
Steps To Reproduce | use comfort upadte? | ||||
Tags | No tags attached. | ||||
Bug heat | 2 | ||||
Complete LimeSurvey version number (& build) | 120808 | ||||
I will donate to the project if issue is resolved | Yes | ||||
Browser | Done in Firefox, but Error message in IE and Opera displayed too. | ||||
Database type & version | MySQL 5.0 | ||||
Server OS (if known) | Linux i think | ||||
Webserver software & version (if known) | 1&1 Dual Unlimited Webhosting | ||||
PHP Version | 5.4 | ||||
There is no ComfortUpdate possible from 1.92 to 2.0. If you managed to go beyond step 3 it means that for some reason the update for the updater (which runs before the main update) did not complete - otherwise it would have kept you from going further. You should copy the backup files from /tmp to another location and then just update manually. |
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Date Modified | Username | Field | Change |
---|---|---|---|
2013-01-21 18:16 | Nanotubes | New Issue | |
2013-01-21 18:16 | Nanotubes | Status | new => assigned |
2013-01-21 18:16 | Nanotubes | Assigned To | => c_schmitz |
2013-01-21 19:29 | c_schmitz | Note Added: 23732 | |
2013-01-21 19:29 | c_schmitz | Status | assigned => closed |
2013-01-21 19:29 | c_schmitz | Resolution | open => not fixable |