View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
17109 | Bug reports | _ Unknown | public | 2021-02-18 13:01 | 2021-10-22 11:21 |
Reporter | Retail1820 | Assigned To | c_schmitz | ||
Priority | high | Severity | crash | ||
Status | closed | Resolution | fixed | ||
Product Version | 3.25.12 | ||||
Summary | 17109: Lime Survey crashes when trying to upload files/images to Resources and email templates. | ||||
Description | (First of all confirm that the actual version is 3.25.14, but it is not available in drop down box) In a previous survey (ID 325974) draft of the current one (ID 722842), I was able to upload files and images and add them to the e.mail, but now, when I try to do so, LimeSurvey crashes as well. | ||||
Tags | No tags attached. | ||||
Attached Files | |||||
Bug heat | 16 | ||||
Complete LimeSurvey version number (& build) | 3.25.14 | ||||
I will donate to the project if issue is resolved | No | ||||
Browser | Google Chrome | ||||
Database type & version | 365 | ||||
Server OS (if known) | |||||
Webserver software & version (if known) | |||||
PHP Version | ? | ||||
What kind of image are you trying to upload? |
|
The problem originates before uploading images (.png) or documents (pdf):
|
|
I cannot reproduce. |
|
After pressing "Resources", the screen remains inhibited for a few seconds (see file "Resources 1") and the message appears: The message is the same when I try to insert an image in the body of the e.mail or when I try to add a file to the e.mail. |
|
Hi C_Schmitz |
|
Hi C_Schmitz Thank you very much. |
|
Which version of Chrome are you using? You can find the exact version in "About" menu item. Please attach a screenshot of the popup that opens. |
|
Hi Ollehar |
|
Can you click F12 when you get an error and check the "Console" tab in the window that opens? |
|
Hi Ollehar JQMIGRATE: Migrate is installed, version 3.3.0 |
|
It works fine here also with Chrome. Maybe some plugin in Chrome? |
|
Yes, I think it's my computer's Chrome settings too, but I don't know what feature I need to change. For the moment I have done the resource loading from Edge and I will try to send the emails from Chrome. |
|
This morning, from Chrome, I sent 2 emails inviting to participate in the survey to my address and they didn't arrive (the emails have an image inserted in the body of the email and a pdf file added). I can't understand what the problem is. |
|
Hello
I am going to continue with the procedure of sending the emails to my email address without images or files and from my email I forward them attaching a pdf file and inserting the university logo in the body of the email. |
|
Hello again |
|
Hello again
I created another dummy participant with my work email address and sent the email and it arrived successfully with the attachment. Given the good experience, I sent mail to two more real participants and got the same error: SMTPUTF8 is required, but was not offered by host... I have checked that the e-mails are correct. Thank you very much |
|
Are you using our hosting system? We can only access your instance if you do. |
|
Yes, I am using the LimeSurvey hosting system. |
|
OK, then you might want to report the issue also on our support system to get priority: https://account.limesurvey.org/support/support |
|
I can confirm the identical problem as described. Chrome Crashes when entering resources area. Edge works fine. I am on Windows. Self hosted LimeSurvey Version 3.7.1+180424 |
|
I should add that I can't use Edge either because of other problems (the question and answer edit boxes are all invisible in recent updates, but not invisible on Chrome) so I am having to add resources in Edge and edit questions in chrome. Something is not good... |
|
Update: I just updated from 3.7.1 to 3.25.17 So now at least it is possible to use Edge but not Chrome |
|
@Andrewpace: I am inclined to close this issue as we cannot reproduce it all. It could be related to a special Chrome Setting. |
|
I don't think I would simply close it. First there are at least two people reporting the identical problem. Second there are known problems with the KCFinder module and Chrome depending on the way it is set up and that module is quite old and not being updated: For example see https://civicrm.stackexchange.com/questions/35903/problems-with-kcfinder-image-browser-in-chrome Probably developers need to look to replacing this module? My Chrome setup is as installed, and I don't have another machine to try. No proxies. |
|
Here is a third person reporting same thing : https://forums.limesurvey.org/forum/design-issues/118785-kc-finder-is-not-working-with-chrome#186399 |
|
We have hundreds of thousands LimeSurvey instances out there and only a couple people reporting this, which makes it very unlikely that it is a general problem. If we cannot reproduce an issue we can just close it unless a way is found to reproduce. |
|
Hi Schmitz |
|
I tried it from my smartphone and was able to browse, with difficulty due to the size of the screen, through the different options in the menus, but when I tried to access Resources, the screen was blocked. |
|
Still a problem? |
|
Please update to the latest version and check if the bug can still be reproduced. I am closing this issue. If the bug still exists, feel free to reopen the ticket. Thank you. |
|
Date Modified | Username | Field | Change |
---|---|---|---|
2021-02-18 13:01 | Retail1820 | New Issue | |
2021-02-18 13:01 | Retail1820 | File Added: Error Add image Email Templates.jpg | |
2021-02-18 13:01 | Retail1820 | File Added: Error Resources.PNG | |
2021-02-18 13:01 | Retail1820 | File Added: Add files.PNG | |
2021-02-18 13:17 | ollehar | Note Added: 62353 | |
2021-02-18 13:17 | ollehar | Assigned To | => ollehar |
2021-02-18 13:17 | ollehar | Status | new => feedback |
2021-02-18 13:34 | ollehar | Priority | none => high |
2021-02-18 13:34 | ollehar | Description Updated | |
2021-02-28 13:21 | Retail1820 | Note Added: 62567 | |
2021-02-28 13:21 | Retail1820 | File Added: add resources.JPG | |
2021-02-28 13:21 | Retail1820 | File Added: Insert image 1.jpg | |
2021-02-28 13:21 | Retail1820 | File Added: Insert image 2.JPG | |
2021-02-28 13:21 | Retail1820 | File Added: Insert image 3.JPG | |
2021-02-28 13:21 | Retail1820 | File Added: Insert image 4.JPG | |
2021-02-28 13:21 | Retail1820 | File Added: Add file.JPG | |
2021-02-28 13:21 | Retail1820 | File Added: Add file 2.JPG | |
2021-02-28 13:21 | Retail1820 | Status | feedback => assigned |
2021-03-01 18:18 | c_schmitz | Assigned To | ollehar => c_schmitz |
2021-03-01 18:18 | c_schmitz | Status | assigned => feedback |
2021-03-01 18:18 | c_schmitz | Note Added: 62592 | |
2021-03-02 07:43 | Retail1820 | Note Added: 62596 | |
2021-03-02 07:43 | Retail1820 | File Added: Resources 1.JPG | |
2021-03-02 07:43 | Retail1820 | File Added: Resources 2.JPG | |
2021-03-02 07:43 | Retail1820 | Status | feedback => assigned |
2021-03-02 18:54 | Retail1820 | Note Added: 62618 | |
2021-03-03 15:20 | Retail1820 | Note Added: 62665 | |
2021-03-05 12:20 | ollehar | Note Added: 62754 | |
2021-03-05 12:21 | ollehar | Status | assigned => feedback |
2021-03-06 11:23 | Retail1820 | Note Added: 62813 | |
2021-03-06 11:23 | Retail1820 | Status | feedback => assigned |
2021-03-09 14:09 | ollehar | Note Added: 62931 | |
2021-03-09 14:09 | ollehar | Status | assigned => feedback |
2021-03-10 07:13 | Retail1820 | Note Added: 62983 | |
2021-03-10 07:13 | Retail1820 | Status | feedback => assigned |
2021-03-10 09:49 | c_schmitz | Note Added: 62985 | |
2021-03-10 10:29 | c_schmitz | Status | assigned => feedback |
2021-03-11 05:52 | Retail1820 | Note Added: 63248 | |
2021-03-11 05:52 | Retail1820 | Status | feedback => assigned |
2021-03-11 07:53 | Retail1820 | Note Added: 63260 | |
2021-03-12 05:53 | Retail1820 | Note Added: 63323 | |
2021-03-12 05:53 | Retail1820 | File Added: Access from Inernet Explorer.JPG | |
2021-03-12 06:46 | Retail1820 | Note Added: 63324 | |
2021-03-12 07:51 | Retail1820 | Note Added: 63325 | |
2021-03-12 10:44 | ollehar | Note Added: 63326 | |
2021-03-12 15:09 | Retail1820 | Note Added: 63337 | |
2021-03-12 15:56 | ollehar | Note Added: 63342 | |
2021-03-16 11:48 | Andrewpace | Note Added: 63392 | |
2021-03-16 11:57 | Andrewpace | Note Added: 63393 | |
2021-03-16 16:02 | Andrewpace | Note Added: 63394 | |
2021-03-22 12:17 | c_schmitz | Note Added: 63521 | |
2021-03-22 12:17 | c_schmitz | Status | assigned => feedback |
2021-03-22 12:50 | Andrewpace | Note Added: 63525 | |
2021-03-22 12:53 | Andrewpace | Note Added: 63526 | |
2021-03-22 15:06 | c_schmitz | Note Added: 63529 | |
2021-03-22 15:14 | c_schmitz | Note Edited: 63529 | |
2021-03-24 06:35 | Retail1820 | Note Added: 63585 | |
2021-03-24 06:35 | Retail1820 | Status | feedback => assigned |
2021-03-24 06:51 | Retail1820 | Note Added: 63586 | |
2021-07-21 16:59 | ollehar | Note Added: 65545 | |
2021-07-21 16:59 | ollehar | Status | assigned => feedback |
2021-10-22 11:21 | galads | Note Added: 66907 | |
2021-10-22 11:21 | galads | Bug heat | 8 => 10 |
2021-10-22 11:21 | galads | Status | feedback => closed |
2021-10-22 11:21 | galads | Resolution | open => fixed |
2021-11-20 06:37 | guest | Bug heat | 10 => 16 |