View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
12399 | Bug reports | ComfortUpdate | public | 2017-05-16 09:49 | 2017-06-13 11:36 |
Reporter | Einkauf.ZIT | Assigned To | |||
Priority | none | Severity | crash | ||
Status | closed | Resolution | fixed | ||
Summary | 12399: Comfort Update cannot delete files (which ones?) and after that, no more comfort update available | ||||
Description | Hello, I used Comfort Update like always in the past, but then, it said, it "could not delete files, which had to be deleted by the update". But I got no list or path of files. And after that, when I tried the Comfort Update again, it says: Fehler: So, I cannot use the Comfort Update anymore now and I don't know, if the last update was successful. Version in the bottom right of the screen is: Version 2.65.0 | ||||
Steps To Reproduce | Just started Comfort Update... | ||||
Tags | No tags attached. | ||||
Attached Files | |||||
Bug heat | 6 | ||||
Complete LimeSurvey version number (& build) | If it is right, it says: Version 2.65.0 | ||||
I will donate to the project if issue is resolved | No | ||||
Browser | current versions of IE, Firefox, Chrome | ||||
Database type & version | mySQL 5.7 | ||||
Server OS (if known) | Windows 2012 R2 Server | ||||
Webserver software & version (if known) | IIS 8.5 | ||||
PHP Version | PHP Version 7.1.1 | ||||
Hello? |
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yes, we're trying to reproduce the bug. |
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Thank you |
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ok we can't reproduce the bug, I tried many times. I've updated the code so if any file can't be delete, its name will be indicated. |
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ok, thank you |
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Any news? |
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Hi, sorry for the late answer, I was creating a new functionality in the comfortUpdate server so any of colleague can create such patch to help clients. Best regard |
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Hello, in which file should I check the build number? Kind regards |
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it should be shown in the right bottom corner: LimeSurvey |
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The only thing, what I see in the right bottom corner is: LimeSurvey |
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ok so please have a look inside the file: you'll find a field called "buildnumber": Bu until now, I'd say it seems that you're using a modified version of LimeSurvey, or that you did a manual update at some point. Can you confirm that? |
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No modified version or manual updated version, all done with ComfortUpdate until the issue successfully. |
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by cross-checking with our database information, I can confirm you updated to 170502. so in version.php just replace: by: (no quotes around 170502) and everything will work fine again. |
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Hello, thank you, I could use the comfortupdate right now and I have now in the right bottom corner: Thank you! Kind regards, Klaus |
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Thank you for your patience. Knowing that we fixed the deletion process thank to your report, our manager will come to you next week to offer you some free month on your update key. Louis Gac |
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I extended your key by 3 more months. Thank you - again. |
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Hello, great, thank you very much! |
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Date Modified | Username | Field | Change |
---|---|---|---|
2017-05-16 09:49 | Einkauf.ZIT | New Issue | |
2017-05-16 09:49 | Einkauf.ZIT | Status | new => assigned |
2017-05-16 09:49 | Einkauf.ZIT | Assigned To | => LouisGac |
2017-05-16 09:49 | Einkauf.ZIT | File Added: hc_001.jpg | |
2017-05-17 13:39 | Einkauf.ZIT | Note Added: 43623 | |
2017-05-17 14:26 |
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Note Added: 43625 | |
2017-05-17 15:07 | Einkauf.ZIT | Note Added: 43626 | |
2017-05-17 18:12 |
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Note Added: 43629 | |
2017-05-18 09:17 | Einkauf.ZIT | Note Added: 43637 | |
2017-05-29 11:52 | Einkauf.ZIT | Note Added: 43734 | |
2017-06-02 11:25 |
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Note Added: 43793 | |
2017-06-02 12:54 | Einkauf.ZIT | Note Added: 43794 | |
2017-06-02 13:12 |
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Note Added: 43795 | |
2017-06-02 14:28 | Einkauf.ZIT | Note Added: 43797 | |
2017-06-02 14:31 |
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Note Added: 43798 | |
2017-06-02 14:39 | Einkauf.ZIT | File Added: hc_001-2.jpg | |
2017-06-02 14:39 | Einkauf.ZIT | Note Added: 43799 | |
2017-06-02 14:50 |
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Note Added: 43800 | |
2017-06-02 14:53 | Einkauf.ZIT | Note Added: 43801 | |
2017-06-02 15:14 |
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Note Added: 43802 | |
2017-06-13 11:35 | c_schmitz | Status | assigned => closed |
2017-06-13 11:35 | c_schmitz | Resolution | open => fixed |
2017-06-13 11:35 | c_schmitz | Note Added: 43886 | |
2017-06-13 11:36 | Einkauf.ZIT | Note Added: 43887 |