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IDProjectCategoryView StatusLast Update
11586Bug reportsSurvey editingpublic2017-01-10 14:14
Reporterttenbergen Assigned Toc_schmitz  
PrioritynoneSeverityminor 
Status closedResolutionfixed 
Product Version2.50.x 
Summary11586: window size problem for admin screens
Description

I understand now that you don't support admin screens in a smaller size. Fair enough. A mention in the manual is probably not a good way to handle that, though, what is the chance people will read it. Would it be possible to display a warning bar when trying to run the admin screen in an insufficient resolution? Not sure how hard something like that would be, but it would make the problem transparent and provide solution (unless your device can't handle).

Several of my tickets were declared "fixed" with the statement that that's just how it is. I would not consider an obscure statement of malfunction in the manual a "fix", but a warning like that, to me, would be a fix.

TagsNo tags attached.
Bug heat6
Complete LimeSurvey version number (& build)160823
I will donate to the project if issue is resolvedNo
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Database type & version?
Server OS (if known)?
Webserver software & version (if known)?
PHP Version5.4

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Activities

c_schmitz

c_schmitz

2016-08-26 08:23

administrator   ~40516

That it does not look perfect on smaller sizes, does not mean we have to show the user an everlasting hint that their screensize is too small (and so even further annoy the user and reduce the sceen size by that). It is still usable, isn't it?

If you google "LimeSurvey minimum screen" size you will get directly to the requirement in the manual (btw, the chapter is titled 'Make sure you can use LimeSurvey on your website')

Anyway, maybe we can show a hint during installation if that would still your frustration about the futile bug reports. What do you think?

ttenbergen

ttenbergen

2016-08-29 17:25

reporter   ~40558

If it was just about esthetics I would agree with you. But at least some of these also affect functionality, or the perception of functionality where things are not visible unless the screen is larger. If someone views those on a setup where a larger screen is not an option they would not even know that Limesurvey actually works. The warning would make it obvious that, things are not working and here is why. I find errors less frustrating if I understand them, and what I would need to do to fix.

Showing this in the manual or during installation does not address the problem. It would if there were only superadmins and survey fillers. It's the middle group of people who generate surveys and send them out I am concerned about. I only support about 20 people like that, and still don't have a clue who will use it from their iPad or try to use it from their phone, or who has bad eyes and therefore runs their screen at a crazy resolution. Even if those folks would google the problem that they encounter, they would certainly not be googling "Limesurvey minimum screen size" because you would only ask that if you already knew the solution. They would be googling items missing (not visible, but to them they would be missing), or messed up GUI elements (actually, they likely wouldn't google those, and instead just curse me and possibly your team for an app they would perceive as cheap or unprofessional - no name calling, just devil's advocate from front line user perspective).

I can work with the solution you have. The reason I am still pushing this is to make LimeSurvey better.

c_schmitz

c_schmitz

2016-09-21 16:03

administrator   ~40891

Fix committed to master branch: http://bugs.limesurvey.org/plugin.php?page=Source/view&id=20614

c_schmitz

c_schmitz

2016-09-21 16:04

administrator   ~40892

Added warning after login.

DenisChenu

DenisChenu

2016-09-21 16:40

developer   ~40898

@ttenbergen : what functionnality can not be used with a screensize at 1024px (for example) ?

What things are not visible ?

I always think LS seems broken but we have all accessible even in 800px.

c_schmitz

c_schmitz

2016-10-04 17:11

administrator   ~41118

Version 2.53+161004 released

ttenbergen

ttenbergen

2017-01-04 20:46

reporter   ~42622

Just found one. Version 2.50.1+160823.
When you make the screen narrow enough so the top row collapses into the three bar menu button, most other functionality doesn't pop into that menu, for example CPDB doesn't.

DenisChenu

DenisChenu

2017-01-05 08:29

developer   ~42625

2.58 : break at ~760px : really ? Seems OK : less than 800px : allow to see survey quicly etc ... but for all feature need a bigger screen.

ttenbergen

ttenbergen

2017-01-05 16:55

reporter   ~42632

Split screen in windows environment while looking at instructions on other half. Not a luxury environment, I realize.
However, for completeness, would you not want that menu to show what was listed in the expanded menu before?
I think some of that may be going back to some users not using cpdb much. If I log into LimeSurvey I am as likely to have to look at a participant as at a survey. Possibly more likely, just because of how we use LimeSurvey.

ttenbergen

ttenbergen

2017-01-05 18:35

reporter   ~42640

Also, the sideways scroll bar doesn't enable when content exists off to the side.
Found in survey participant view. In this case it may not be a resolution thing. Zooming in and out also causes the problem. Would it be hard and/or unreasonable to make the scroll bar available?

ttenbergen

ttenbergen

2017-01-05 18:55

reporter   ~42641

Correction, sideways scroll bar works in Version 2.58.0+170104

Related Changesets

LimeSurvey: master 42717091

2016-09-21 16:03:01

c_schmitz

Details Diff
Fixed issue 11586: Window size problem for admin screens
Dev Now shows a warning right after login.
Affected Issues
11586
mod - application/core/LSUserIdentity.php Diff File
mod - application/helpers/common_helper.php Diff File
mod - application/views/admin/authentication/login.php Diff File

Issue History

Date Modified Username Field Change
2016-08-26 03:24 ttenbergen New Issue
2016-08-26 08:23 c_schmitz Note Added: 40516
2016-08-26 08:23 c_schmitz Assigned To => c_schmitz
2016-08-26 08:23 c_schmitz Status new => feedback
2016-08-29 17:25 ttenbergen Note Added: 40558
2016-08-29 17:25 ttenbergen Status feedback => assigned
2016-09-21 16:03 c_schmitz Changeset attached => LimeSurvey master 42717091
2016-09-21 16:03 c_schmitz Note Added: 40891
2016-09-21 16:03 c_schmitz Resolution open => fixed
2016-09-21 16:04 c_schmitz Status assigned => resolved
2016-09-21 16:04 c_schmitz Note Added: 40892
2016-09-21 16:40 DenisChenu Note Added: 40898
2016-10-04 17:11 c_schmitz Note Added: 41118
2016-10-04 17:11 c_schmitz Status resolved => closed
2017-01-04 20:46 ttenbergen Note Added: 42622
2017-01-04 20:47 ttenbergen Status closed => feedback
2017-01-04 20:47 ttenbergen Resolution fixed => reopened
2017-01-05 08:29 DenisChenu Note Added: 42625
2017-01-05 16:55 ttenbergen Note Added: 42632
2017-01-05 16:55 ttenbergen Status feedback => assigned
2017-01-05 18:35 ttenbergen Note Added: 42640
2017-01-05 18:55 ttenbergen Note Added: 42641
2017-01-06 09:25 DenisChenu Category Accessibility => Survey design
2017-01-10 14:14 c_schmitz Status assigned => closed
2017-01-10 14:14 c_schmitz Resolution reopened => fixed
2019-11-01 17:25 c_schmitz Category Survey design => Survey editing