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IDProjectCategoryView StatusDate SubmittedLast Update
10293Bug reportsInstallationpublic2016-02-03 18:012016-02-29 13:36
Reporterresqonline Assigned ToLouisGac 
PrioritynormalSeveritypartial_block 
Status closedResolutionunable to reproduce 
Product Version2.50.x 
Fixed in Version2.50.x 
Summary10293: cannot install - either access error or fatal error
Description

I have put the Limesurvey files (latest version) on an Apache webserver via FTP (binary mode) and tried to access /admin but it either gives me an 403 error "Forbidden" (file access 776) or - after changing access rights to 777 - it gives me warning and error message:

Warning: require(/www/htdocs/w01375a0/survey/limesurvey/framework/base/interfaces.php): failed to open stream: Permission denied in /www/htdocs/w01375a0/survey/limesurvey/framework/YiiBase.php on line 879

Fatal error: require(): Failed opening required '/www/htdocs/w01375a0/survey/limesurvey/framework/base/interfaces.php' (include_path='.:/usr/share/php:..') in /www/htdocs/w01375a0/survey/limesurvey/framework/YiiBase.php on line 879

TagsNo tags attached.
Bug heat4
Complete LimeSurvey version number (& build)160202
I will donate to the project if issue is resolvedNo
Browser
Database type & version5.6.27
Server OS (if known)Linux
Webserver software & version (if known)Apache
PHP Version5.5.31

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Activities

resqonline

resqonline

2016-02-09 15:25

reporter   ~34799

Hi there,
unfortunately the isue is not resolved. I checked and double checked and even used the latest release (deleted old files, uploaded new ones) - but still I get these error messages:

Warning: require_once(/www/htdocs/w01375a0/survey/application/config/internal.php): failed to open stream: Permission denied in /www/htdocs/w01375a0/survey/index.php on line 199

Fatal error: require_once(): Failed opening required '/www/htdocs/w01375a0/survey/application/config/internal.php' (include_path='.:/usr/share/php:..') in /www/htdocs/w01375a0/survey/index.php on line 199

I even checked the php settings. All-incl is on your list of hosters where Limesurvey should work, so I cannot understand why I cannot install it.
resqonline

resqonline

2016-02-09 15:26

reporter   ~34800

other error but still not working
ollehar

ollehar

2016-02-09 17:13

administrator   ~34805

Looks like more permission problem above. Did you change permissions recursively for all files?
resqonline

resqonline

2016-02-10 09:25

reporter   ~34809

Yes I did. I used 766 for all the folders and files mentioned here https://manual.limesurvey.org/Installation#Set_Directory_permissions

All other folders have 755 and the files in main directory use 644.
resqonline

resqonline

2016-02-29 13:28

reporter   ~35778

Ok I got this info from allinkl hosting:

add this line into .htaccess:
AddHandler php5-cgi .php

It worked :-)
ollehar

ollehar

2016-02-29 13:32

administrator   ~35779

Great! Will mark it as resolved.

Issue History

Date Modified Username Field Change
2016-02-03 18:01 resqonline New Issue
2016-02-08 20:11 LouisGac Status new => resolved
2016-02-08 20:11 LouisGac Resolution open => fixed
2016-02-08 20:11 LouisGac Assigned To => LouisGac
2016-02-09 15:25 resqonline Note Added: 34799
2016-02-09 15:26 resqonline Note Added: 34800
2016-02-09 15:26 resqonline Status resolved => feedback
2016-02-09 15:26 resqonline Resolution fixed => reopened
2016-02-09 17:13 ollehar Note Added: 34805
2016-02-10 09:25 resqonline Note Added: 34809
2016-02-10 09:25 resqonline Status feedback => assigned
2016-02-29 13:28 resqonline Note Added: 35778
2016-02-29 13:32 ollehar Note Added: 35779
2016-02-29 13:33 ollehar Status assigned => resolved
2016-02-29 13:33 ollehar Fixed in Version => 2.5
2016-02-29 13:33 ollehar Resolution reopened => fixed
2016-02-29 13:36 c_schmitz Status resolved => closed
2016-02-29 13:36 c_schmitz Resolution fixed => unable to reproduce