Survey 164 en qid code answer sortorder assessment_value language scale_id qid scale_id sqid language specialtype defaultvalue gid sid group_name group_order description language randomization_group grelevance qid parent_qid sid gid type title question preg help other mandatory question_order language scale_id same_default relevance <![CDATA[001]]> <![CDATA[004]]> <![CDATA[005]]> <![CDATA[006]]> <![CDATA[000]]> Agent Name: {TOKEN:ATTRIBUTE_1}

Case Number: {TOKEN:ATTRIBUTE_2}

]]> <![CDATA[Agent]]> Agent Info

 

]]> <![CDATA[Case]]> <![CDATA[firstname]]> <![CDATA[lastname]]> <![CDATA[account]]> <![CDATA[email]]> <![CDATA[003]]> <![CDATA[subject]]> <![CDATA[source]]> qid parent_qid sid gid type title question preg help other mandatory question_order language scale_id same_default relevance <![CDATA[SQ001]]> <![CDATA[SQ001]]> <![CDATA[SQ001]]> qid attribute value language sid admin expires startdate adminemail anonymized faxto format savetimings template language additional_languages datestamp usecookie allowregister allowsave autonumber_start autoredirect allowprev printanswers ipaddr refurl publicstatistics publicgraphs listpublic htmlemail sendconfirmation tokenanswerspersistence assessments usecaptcha usetokens bounce_email attributedescriptions emailresponseto emailnotificationto tokenlength showxquestions showgroupinfo shownoanswer showqnumcode bouncetime bounceprocessing bounceaccounttype bounceaccounthost bounceaccountpass bounceaccountencryption bounceaccountuser showwelcome showprogress allowjumps navigationdelay nokeyboard alloweditaftercompletion googleanalyticsstyle googleanalyticsapikey surveyls_survey_id surveyls_language surveyls_title surveyls_description surveyls_welcometext surveyls_endtext surveyls_url surveyls_urldescription surveyls_email_invite_subj surveyls_email_invite surveyls_email_remind_subj surveyls_email_remind surveyls_email_register_subj surveyls_email_register surveyls_email_confirm_subj surveyls_email_confirm surveyls_dateformat surveyls_attributecaptions email_admin_notification_subj email_admin_notification email_admin_responses_subj email_admin_responses surveyls_numberformat

Thank you for taking the time to take our customer service survey. This survey is critical to ensuring that we provide you with the best support possible and helps us to identify areas in which we can improve.

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Dear {FIRSTNAME},

 

You've recently contacted our support line and spoke with {ATTRIBUTE_1} about your support case number {ATTRIBUTE_2}. We'd very much like some feedback about your contact today and also your thoughts on the products you hold with us.

The link below will take you to the survey:

{SURVEYURL}

You can choose whether or not we get back in touch with you, but in all instances your answers are confidential and will be read. We look forward to your response, and to supporting you and your business in the future.

Thank you for your time,

Ed Sibuma
Director, Customer Support and Service – Act! and Swiftpage

To opt out of receiving surveys {OPTOUTURL}

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Dear {FIRSTNAME},

Thank you for taking the time to give us feedback on your recent support call.

 

Should you need to reach out to us for further support questions please feel free to contact us via the information below

 

Thank you

 

www.swiftpage.com

Swiftpage Act! Support: 866-873-2006

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Hello {TOKEN:ATTRIBUTE_1}, 

Below you will find a survey that was completed by {TOKEN:FIRSTNAME} {TOKEN:LASTNAME}. 

{ANSWERTABLE}

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