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View Issue Details

IDProjectCategoryView StatusLast Update
17125Bug reportsFile managerpublic2021-03-02 12:24
ReporterJmantysalo Assigned Toc_schmitz  
PrioritynoneSeveritypartial_block 
Status closedResolutionno change required 
Product Version4.4.7 
Summary17125: File manager not even found (404)
DescriptionFile manager does not work at all. From the sidebar it stucks the browser, and when opening to a new tab it says 404: Not Found
Järjestelmä ei löydä pyydettyä toimintoa "filemanager", which is The system is unable to find the requested action "filemanager" I guess. The url it tries to load is .../admin/filemanager?surveyid=123456.
TagsNo tags attached.
Complete LimeSurvey version number (& build)Version 4.4.9+210219
I will donate to the project if issue is resolvedNo
BrowserTested on Firefox, Safari and Chromium
Database & DB-VersionN/A
Server OS (if known)
Webserver software & version (if known)
PHP VersionN/A

Relationships

has duplicate 17146 closedc_schmitz In the Survey Menu the item "Resources" crashes 
related to 17128 closedc_schmitz Outdated menu follow to 404 : demo.limesurvey.org 

Activities

ollehar

ollehar

2021-02-24 13:58

administrator   ~62486

Fresh install or updated installation? From which version did you update?
Jmantysalo

Jmantysalo

2021-02-24 14:11

reporter   ~62489

> Fresh install or updated installation? From which version did you update?

Updated with ComfortUpdate at 2020-12-17, 2021-01-21 and now 2021-02-18.
c_schmitz

c_schmitz

2021-02-24 14:40

administrator   ~62493

Can you please let us know how you exactly navigate to the file manager?
Jmantysalo

Jmantysalo

2021-02-24 14:49

reporter   ~62494

> Can you please let us know how you exactly navigate to the file manager?

Two ways: First I just clicked "Resources" on left side menu of a survey, and the browser stucks. I asked a colleague to test on Macintosh (I have Linux) and he confirmed the same behaviour on a new survey. Then I right-clicked and opened the link in new window, and there I saw the error message. I am a superadmin, colleague is not, hence that makes no difference.
c_schmitz

c_schmitz

2021-02-24 16:06

administrator   ~62496

Go to the global top menu / Configuration/ Menu entries configuration, then click the red 'Reset button', and confirm.
This should fix the issue.
Please let me know if that helped.
Jmantysalo

Jmantysalo

2021-02-24 22:38

reporter   ~62506

> Go to the global top menu / Configuration/ Menu entries configuration, then click the red 'Reset button', and confirm.

Great! That was simple and now it works again.

Issue History

Date Modified Username Field Change
2021-02-24 10:18 Jmantysalo New Issue
2021-02-24 13:58 ollehar Note Added: 62486
2021-02-24 13:58 ollehar Assigned To => ollehar
2021-02-24 13:58 ollehar Status new => feedback
2021-02-24 13:58 ollehar Product Version => 4.4.7
2021-02-24 14:11 Jmantysalo Note Added: 62489
2021-02-24 14:11 Jmantysalo Status feedback => assigned
2021-02-24 14:40 c_schmitz Note Added: 62493
2021-02-24 14:49 Jmantysalo Note Added: 62494
2021-02-24 16:06 c_schmitz Note Added: 62496
2021-02-24 16:07 c_schmitz Assigned To ollehar => c_schmitz
2021-02-24 16:09 c_schmitz Status assigned => feedback
2021-02-24 19:34 DenisChenu Relationship added related to 17128
2021-02-24 22:38 Jmantysalo Note Added: 62506
2021-02-24 22:38 Jmantysalo Status feedback => assigned
2021-02-25 12:56 ollehar Status assigned => closed
2021-02-25 12:56 ollehar Resolution open => no change required
2021-03-02 12:24 DenisChenu Relationship added has duplicate 17146