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This bug affects 1 person(s).
 8
IDProjectCategoryView StatusLast Update
15950Bug reportsFile managerpublic2020-12-28 18:07
Reporterdrrcraig Assigned Tocdorin  
PrioritynoneSeveritypartial_block 
Status closedResolutionreopened 
Product Version4.1.8 
Summary15950: Unable to access file manager in V4 or insert images
Description

I have a fresh install (same thing happened with a fresh install of V4.1.7) of V4.1.8 on a Windows 2016 IIS server v10 - PHP 7.2.7, MySQL ver 8.0.13

When I go to Configuration>File Manager I get "An error has occured and the file list could not be loaded: Error: You don't have permission to this folder" (see screen shot)

I have read/write to the Application>config, Upload, & Temp folders

Likely related when I to add an image I get a pop-up [objecdt Object} (see screen shot).

I've replicated this in Safari, Chrome, Firefox, & Brave on PC and Mac

I have used lime survey since v1 and have 3.21.2 running on the same box - no issues.

TagsNo tags attached.
Attached Files
Bug heat8
Complete LimeSurvey version number (& build)4.4.0 RC1
I will donate to the project if issue is resolvedNo
Browser
Database type & versionMySQL 8.0.13
Server OS (if known)Windows 2016 iis10
Webserver software & version (if known)
PHP Version7.2.7

Activities

ollehar

ollehar

2020-05-11 11:29

administrator   ~57675

Please update to the latest version and try again. Thank you.

drrcraig

drrcraig

2020-05-11 17:14

reporter   ~57685

I am able to add images to the question and it saves. I am not able to work with the file manager/server - when I click on it I get nothing just the help message.

I am also not able to access the file manger under settings - I get a permissions error.

Thank you for working on this.

drrcraig

drrcraig

2020-05-11 17:29

reporter   ~57687

Spoke too quickly. I tried it with a new survey and back to the object issue

With the new survey, I can see some items in the file list but none are clickable.

ollehar

ollehar

2020-05-11 17:34

administrator   ~57688

We'll probably revert to LS3 file manager and ckeditor soon. Then these bugs will be solved.

drrcraig

drrcraig

2020-05-11 17:46

reporter   ~57690

That would be great. Please keep me updated.

We use Limesurvey as a part of our Undergraduate Psychology Research program (we collected almost 2000 responses just this past spring). I have not switched over to 4 because of these issues but really want to.

That might also be related to the bug I filed on setting up new users with passwords (I get a permissions error when I do that as well).

Thank you,

Ron

drrcraig

drrcraig

2020-08-17 17:31

reporter   ~59488

I've upgraded to Version 4.3.10+200812 and it is still an issue

ollehar

ollehar

2020-08-17 17:32

administrator   ~59489

We've applied the revert in the development branch. We hope we'll release 4.4 before September, with these changes.

Dietrich Streifert

Dietrich Streifert

2020-08-26 09:54

reporter   ~59616

@ollehar: sorry for highjacking this thread: any news on when 4.4 will be available?

cdorin

cdorin

2020-08-26 10:11

reporter   ~59617

The CKEditor and File Manager go together (we did some tests and couldn t release them separately)
We have started to work on the CKEditor as well. Unfortunately, we do not have any ETA at the moment.

cdorin

cdorin

2020-12-23 11:19

reporter   ~61074

4.4.0 RC1 is released. Can you please check if the issues have been solved?

cdorin

cdorin

2020-12-28 12:25

reporter   ~61206

Seems solved after some quick testing in 4.4.0 RC1

drrcraig

drrcraig

2020-12-28 14:49

reporter   ~61227

Unfortunately, after the update, I am not able to add or access any of the editing tools (including adding an image/file) in a question. The File Manager is gone from the Settings list.

In a survey, under Survey Resources I can see and work with the file manager there.

I have an image of the questions but in essence, there are no options to do anything with the text (bold/italic... or add images) the bar is gone.

drrcraig

drrcraig

2020-12-28 14:50

reporter   ~61228

Here is what I now see

Unknown.png (56,807 bytes)   
Unknown.png (56,807 bytes)   
cdorin

cdorin

2020-12-28 15:04

reporter   ~61230

@drrcraig - check global settings and make sure the inline editor is preselected and let us know if that solved the issue (check also the HTML editor settings from your account profile)

drrcraig

drrcraig

2020-12-28 16:27

reporter   ~61241

That was it. It was on before the update. I was able to upload an image

cdorin

cdorin

2020-12-28 18:07

reporter   ~61243

Perfect - thanks for update!

Issue History

Date Modified Username Field Change
2020-03-05 00:56 drrcraig New Issue
2020-03-05 00:56 drrcraig File Added: 89B22B63-0B12-47CF-AD3D-802CD3442830.png
2020-03-05 00:56 drrcraig File Added: 25FABF92-8865-4BAD-9532-07CA23E148C5.png
2020-05-11 10:47 ollehar Category Plugins => File manager
2020-05-11 11:29 ollehar Note Added: 57675
2020-05-11 11:29 ollehar Status new => feedback
2020-05-11 17:14 drrcraig Note Added: 57685
2020-05-11 17:14 drrcraig File Added: Screen Shot 2020-05-11 at 11.12.17 AM.png
2020-05-11 17:14 drrcraig Status feedback => new
2020-05-11 17:29 drrcraig Note Added: 57687
2020-05-11 17:29 drrcraig File Added: Screen Shot 2020-05-11 at 11.27.54 AM.png
2020-05-11 17:29 drrcraig File Added: Screen Shot 2020-05-11 at 11.27.03 AM.png
2020-05-11 17:34 ollehar Note Added: 57688
2020-05-11 17:46 drrcraig Note Added: 57690
2020-05-11 17:46 drrcraig File Added: Screen Shot 2020-05-11 at 10.52.43 AM.png
2020-08-17 17:31 drrcraig Note Added: 59488
2020-08-17 17:31 drrcraig File Added: Screen Shot 2020-08-17 at 11.31.11 AM.png
2020-08-17 17:32 ollehar Note Added: 59489
2020-08-26 09:54 Dietrich Streifert Note Added: 59616
2020-08-26 10:11 cdorin Note Added: 59617
2020-08-26 15:09 cdorin Status new => acknowledged
2020-12-23 11:19 cdorin Note Added: 61074
2020-12-23 11:19 cdorin Status acknowledged => feedback
2020-12-28 12:25 cdorin Assigned To => cdorin
2020-12-28 12:25 cdorin Status feedback => closed
2020-12-28 12:25 cdorin Resolution open => fixed
2020-12-28 12:25 cdorin Note Added: 61206
2020-12-28 14:49 drrcraig Status closed => feedback
2020-12-28 14:49 drrcraig Resolution fixed => reopened
2020-12-28 14:49 drrcraig Complete LimeSurvey version number (& build) 4.1.8.2000302 => 4.4.0 RC1
2020-12-28 14:49 drrcraig Note Added: 61227
2020-12-28 14:50 drrcraig Note Added: 61228
2020-12-28 14:50 drrcraig File Added: Unknown.png
2020-12-28 14:50 drrcraig Status feedback => assigned
2020-12-28 15:04 cdorin Note Added: 61230
2020-12-28 15:04 cdorin Assigned To cdorin =>
2020-12-28 15:04 cdorin Status assigned => feedback
2020-12-28 16:27 drrcraig Note Added: 61241
2020-12-28 16:27 drrcraig Status feedback => new
2020-12-28 18:07 cdorin Assigned To => cdorin
2020-12-28 18:07 cdorin Status new => closed
2020-12-28 18:07 cdorin Note Added: 61243