Hello Everybody!

What worries me in my latest survey is the following error message. What we know is that if somebody starts the survey, closes it and restarts it at a later moment:
a) he or she can’t go farer than the first page after the welcome message (ID 118) (unless he opens the link in a new browser)
b) we receive the error message you can see below (via email).
Unfortunately none of the users who reported the problem did send us a screenshot. I tried to duplicate the problem myself, but it worked totally fine for me. I would like to avoid making an update right now as the survey is running and this may cause problems for participants who want to answer it right during the update process.

Maybe interesting: We did create a cookie to track the time and to end the survey automatically after 50 minutes. I don’t think that this might cause problems because the cookie is set only on page 10 and none of the persons did reach page 10. Just for you to know…

Is this a known bug, is there maybe a simple way to fix it or can anyone just tell me why this is happening at all?

Thanks in advance!

„Beim Speichern Ihrer Fragebogen-Zugangsschlüssel ist ein Fehler aufgetreten. Name of Test - 583555

EINZUGEBENDE DATEN:
token: i4kK7MaSASJhyzN
583555X118X1227:
583555X118X1144:
583555X118X1145:
583555X118X1147:
583555X118X1228:
583555X120X1148: N/A
583555X121X1149: N/A
583555X145X1176: N/A
583555X145X1177: N/A
583555X122X1150: N/A
583555X146X1178: N/A
583555X146X1179: N/A
583555X123X1151: N/A
583555X147X1181: N/A
583555X147X1180: N/A
583555X144X1152: N/A
583555X119X1143: N/A
583555X124X1155: N/A
583555X125X1156: N/A
583555X126X1157: N/A
583555X127X1158: N/A
583555X128X1159: N/A
583555X129X1160: N/A
583555X130X1161: N/A
583555X131X1162: N/A
583555X132X1163: N/A
583555X133X1164: N/A
583555X134X1165: N/A
583555X135X1166: N/A
583555X136X1167: N/A
583555X137X1168: N/A
583555X138X1169: N/A
583555X139X1170: N/A
583555X140X1171: N/A
583555X141X1172: N/A
583555X142X1173: N/A
583555X143X1174: N/A
583555X143X1175: N/A
583555X118X1227:
583555X118X1144:
583555X118X1145:
583555X118X1147:
583555X118X1228:
583555X120X1148: N/A
583555X121X1149: N/A
583555X145X1176: N/A
583555X145X1177: N/A
583555X122X1150: N/A
583555X146X1178: N/A
583555X146X1179: N/A
583555X123X1151: N/A
583555X147X1181: N/A
583555X147X1180: N/A
583555X144X1152: N/A
583555X119X1143: N/A
583555X124X1155: N/A
583555X125X1156: N/A
583555X126X1157: N/A
583555X127X1158: N/A
583555X128X1159: N/A
583555X129X1160: N/A
583555X130X1161: N/A
583555X131X1162: N/A
583555X132X1163: N/A
583555X133X1164: N/A
583555X134X1165: N/A
583555X135X1166: N/A
583555X136X1167: N/A
583555X137X1168: N/A
583555X138X1169: N/A
583555X139X1170: N/A
583555X140X1171: N/A
583555X141X1172: N/A
583555X142X1173: N/A
583555X143X1174: N/A
583555X143X1175: N/A

FEHLERHAFTE SQL ANWEISUNG:

UPDATE {{survey_583555}} SET lastpage=0, datestamp='2018-07-15 19:39:19', ipaddr='anipv6address:9d87' WHERE ID=182

FEHLERMELDUNG:

“