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 4
IDProjectCategoryView StatusLast Update
08621Bug reportsComfortUpdatepublic2014-02-02 18:52
Reporterholch Assigned Toc_schmitz  
PrioritynormalSeverityminor 
Status closedResolutionfixed 
Fixed in Version2.05+ 
Summary08621: Blank screen after comfort update (Not problem with PHP lower than 5.3
Description

I was running PHP 5.4.24 and got a blank screen during the comfort update as well. Downgraded to PHP 5.3.27 but it did not resolve the problem.

I have a LS 2.05 install in parallel and all works fine, with 5.4 and with 5.3.

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Bug heat4
Complete LimeSurvey version number (& build)
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Activities

c_schmitz

c_schmitz

2014-01-29 09:58

administrator   ~28258

From what version did you update? Did you activate debug mode and see if you get an error? Why do I even have to ask this ?

holch

holch

2014-01-29 12:11

reporter   ~28261

Update of LS 2.0 to the newest version of LS 2.0 offered by the comfort update (I did not note down which version I had before and which one was supposed to be upgraded to. Couldn't access the system anymore.

However:
Problem solved. What I did was activate the debug mode:

error_reporting(E_ERROR | E_PARSE);

Thus I received the following error message:

Fatal error: Class 'Settings_global' not found in /home/pdb/public_html/surveys/sc3/application/helpers/globalsettings_helper.php on line 22

Uploaded globalsettings_helper.php, did not help.

Then uploaded everything from the latest version of LS 2.0 available in the download section, which is not the newest one I guess (limesurvey200plus-build131206.tar.gz).

This seems to have done the trick. So now I have the version Version 2.00+ Build 131206, but there is no update available.

c_schmitz

c_schmitz

2014-01-29 16:09

administrator   ~28263

Do you remember which build you updated from? Could it be that the update wasn't allowed to write to all directories?

2.05 is not yet available to 2.00 users because we are still ironing out update
bugs.

holch

holch

2014-01-29 17:47

reporter   ~28264

I did not upgrade for a while, because I had a project running at the beginning of the year. I checked in the forum post where I had helped someone with a similar problem (but here it was solved with an upgrade to PHP 5.3): it was version v131206.

My 2.05 installation is running just fine. I had installed this separately of course.

holch

holch

2014-01-29 17:49

reporter   ~28265

And I don't think it was the permissions. All prior comfort updates ran just smooth (of course, it could have been that the missing file was never touched by previous updates, but...)

c_schmitz

c_schmitz

2014-02-02 18:51

administrator   ~28399

I checked and this is resolved now. It should not happen again.

Issue History

Date Modified Username Field Change
2014-01-29 02:03 holch New Issue
2014-01-29 02:03 holch Status new => assigned
2014-01-29 02:03 holch Assigned To => c_schmitz
2014-01-29 09:56 c_schmitz Project Feature requests => Bug reports
2014-01-29 09:57 c_schmitz Severity feature => minor
2014-01-29 09:58 c_schmitz Note Added: 28258
2014-01-29 09:58 c_schmitz Status assigned => feedback
2014-01-29 12:11 holch Note Added: 28261
2014-01-29 12:11 holch Status feedback => assigned
2014-01-29 16:09 c_schmitz Note Added: 28263
2014-01-29 17:47 holch Note Added: 28264
2014-01-29 17:49 holch Note Added: 28265
2014-02-02 18:51 c_schmitz Note Added: 28399
2014-02-02 18:52 c_schmitz Status assigned => closed
2014-02-02 18:52 c_schmitz Resolution open => fixed
2014-02-02 18:52 c_schmitz Fixed in Version => 2.05+