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IDProjectCategoryView StatusDate SubmittedLast Update
07216Bug reports[All Projects] ComfortUpdatepublic2013-01-21 18:162013-01-21 19:29
ReporterNanotubes 
Assigned Toc_schmitz 
PriorityimmediateSeverityblock 
StatusclosedResolutionnot fixable 
Product Version2.00+ 
Target VersionFixed in Version 
Summary07216: Total system crash after comfort upadte from 1.92 to 2.00
DescriptionI comofrt-updated from 1.92 to 2.00 build 12something today and it worked nicely. Then i did the follow-up update to build 13something and it worked untill step 4. The page took ages to load and then showed me a long list of deleted and changed files, an error about something and a message that everything worked. Stupid as i am i didn't copy the list. Anyway i finished the upadte and from now then on whatever i do i get this message: Internal Server Error
InstallerController cannot find the requested view "/installer/welcome_view".

An internal error occurred while the Web server was processing your request. Please contact the webmaster to report this problem.

Thank you.

oddly,if i just go to the frontend(limesurvey/index.php) or backend (limesurvey/admin) it automatically sends me to limesurvey/index.php?r=installer/welcome

With filezilla i found the DB backups in the tmp folder, can i use this to restore everything?
I just want to reproduce the last working state it was in and not lose any data i collected so far.
Steps To Reproduceuse comfort upadte?
I will donate to the project if issue is resolved within 48 hrsYes
LimeSurvey build number OR git commit ID120808
BrowserDone in Firefox, but Error message in IE and Opera displayed too.
Database & DB-VersionMySQL 5.0
Operating System (Server)Linux i think
Webserver software & version1&1 Dual Unlimited Webhosting
PHP Version5.4
Attached Files

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-  Notes
User avatar (23732)
c_schmitz (administrator)
2013-01-21 19:29

There is no ComfortUpdate possible from 1.92 to 2.0.

If you managed to go beyond step 3 it means that for some reason the update for the updater (which runs before the main update) did not complete - otherwise it would have kept you from going further.

You should copy the backup files from /tmp to another location and then just update manually.

- Issue History
Date Modified Username Field Change
2013-01-21 18:16 Nanotubes New Issue
2013-01-21 18:16 Nanotubes Status new => assigned
2013-01-21 18:16 Nanotubes Assigned To => c_schmitz
2013-01-21 19:29 c_schmitz Note Added: 23732
2013-01-21 19:29 c_schmitz Status assigned => closed
2013-01-21 19:29 c_schmitz Resolution open => not fixable


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