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This bug affects 1 person(s).
 6
IDProjectCategoryView StatusLast Update
06848Bug reportsInstallationpublic2012-11-15 20:41
ReporterArxDesign Assigned Toc_schmitz  
PrioritynormalSeveritypartial_block 
Status closedResolutionfixed 
Product Version2.00+ 
Fixed in Version2.00+ 
Summary06848: Installation Errors
Description

Everytime I install the latest script, and click to continue to the administration panel I get this message:

Server error
The website encountered an error while retrieving terrytipster.com/Survey/index.php/admin/index. It may be down for maintenance or configured incorrectly.

The server had all the green lights during the install. Tried multiple times, different databases, users, browsers, etc.

Always the same issue.

When I first installed a previous version of LimeSurvey it installed fine, I then auto-upgraded and it caused the same error. So I'm guessing it's an issue with the latest version.

Additional Information

Located at:
http://terrytipster.com/Survey/

TagsNo tags attached.
Bug heat6
Complete LimeSurvey version number (& build)121102
I will donate to the project if issue is resolvedYes
BrowserChrome
Database type & versionMySQL 5.5.25a
Server OS (if known)Red Hat Enterprise Linux version 4 and CentOS
Webserver software & version (if known)WHM/cPanel latest version
PHP Version5.2.5

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Activities

c_schmitz

c_schmitz

2012-11-11 13:56

administrator   ~22053

If you set debug to 2 in /application/config/config.php do you get more error information?

ArxDesign

ArxDesign

2012-11-11 14:48

reporter   ~22058

If set to debug 2 I get the following error:

Fatal error: Call to undefined method HttpRequest::GetRequestArguments() in /home/terrytip/public_html/Survey/application/helpers/common_helper.php on line 5641

c_schmitz

c_schmitz

2012-11-11 14:54

administrator   ~22059

Update to the latest build (121106) manually and make sure you upload and replace all files. Please report if that fixed your issue.

ArxDesign

ArxDesign

2012-11-11 15:42

reporter   ~22065

I've manually updated the files, I'm still getting the same error:

Fatal error: Call to undefined method HttpRequest::GetRequestArguments() in /home/terrytip/public_html/Survey/application/helpers/common_helper.php on line 5641

c_schmitz

c_schmitz

2012-11-11 15:58

administrator   ~22066

Sorry, I cannot reproduce this, at all - works like a charm here :-/

ArxDesign

ArxDesign

2012-11-11 16:05

reporter   ~22067

Would it be possible if given direct ftp access to the directory (along with database information) you would be able to attempt to either install correctly, or reproduce the issue?

We require this to work ASAP, so any help would be brilliant.

ArxDesign

ArxDesign

2012-11-11 17:18

reporter   ~22068

Reminder sent to: c_schmitz

Would it be possible to have this sorted by the end of the day?
As we are close to the clients deadlines.

regards,
Jamie

mdekker

mdekker

2012-11-11 17:36

reporter   ~22070

Last edited: 2012-11-11 17:37

Are you sure about the error? It should have the class httpRequest, starting with a lower case. Try changing line 5635 to Yii::import('application.libraries.admin.http.httpRequest', true); (so adding ,true)

EDIT: in application/helpers/common_helper.php that is

c_schmitz

c_schmitz

2012-11-11 17:37

administrator   ~22071

Please send the FTP access data to carsten.schmitz@limesurvey.org and I will have a look today. In return a donation would be nice.

ArxDesign

ArxDesign

2012-11-11 19:31

reporter   ~22073

Mdekker - I changed the line as advised, and now this error is shown:

Fatal error: Call to undefined method HttpRequest::GetRequestArguments() in /home/terrytip/public_html/Survey/application/helpers/common_helper.php on line 5641

Schmitz - I've emailed your email, and I'd be happy to donate if this works.

c_schmitz

c_schmitz

2012-11-11 21:02

administrator   ~22074

Fix committed to master branch: http://bugs.limesurvey.org/plugin.php?page=Source/view&id=10238

c_schmitz

c_schmitz

2012-11-11 21:02

administrator   ~22075

The problem is caused by a PECL extension (http://www.php.net/manual/en/http.install.php ) installed on your server which is usually not installed and name-clashing with one of LimeSurvey classes.
I patched the installation on your server so you can use that one by copying the files over to your live installation. It will be fixed in general in the next version.

c_schmitz

c_schmitz

2012-11-13 09:32

administrator   ~22096

New 2.00+ build released

c_schmitz

c_schmitz

2012-11-15 20:41

administrator   ~22201

Fix committed to 2.1 branch: http://bugs.limesurvey.org/plugin.php?page=Source/view&id=10301

Related Changesets

LimeSurvey: master c6a65f78

2012-11-11 20:01:54

c_schmitz

Details Diff
Fixed issue 06848: Unable to use administration if PECL http extension is installed on the server Affected Issues
06848
mod - application/controllers/admin/update.php Diff File
mod - application/helpers/common_helper.php Diff File

LimeSurvey: 2.1 3ce8ed25

2012-11-11 20:01:54

c_schmitz

Details Diff
Fixed issue 06848: Unable to use administration if PECL http extension is installed on the server Affected Issues
06848
mod - application/controllers/admin/update.php Diff File
mod - application/helpers/common_helper.php Diff File

Issue History

Date Modified Username Field Change
2012-11-11 13:41 ArxDesign New Issue
2012-11-11 13:56 c_schmitz Priority immediate => normal
2012-11-11 13:56 c_schmitz Assigned To => c_schmitz
2012-11-11 13:56 c_schmitz Status new => assigned
2012-11-11 13:56 c_schmitz Note Added: 22053
2012-11-11 14:48 ArxDesign Note Added: 22058
2012-11-11 14:54 c_schmitz Note Added: 22059
2012-11-11 15:42 ArxDesign Note Added: 22065
2012-11-11 15:58 c_schmitz Note Added: 22066
2012-11-11 16:05 ArxDesign Note Added: 22067
2012-11-11 17:18 ArxDesign Note Added: 22068
2012-11-11 17:36 mdekker Note Added: 22070
2012-11-11 17:37 c_schmitz Note Added: 22071
2012-11-11 17:37 mdekker Note Edited: 22070
2012-11-11 19:31 ArxDesign Note Added: 22073
2012-11-11 21:02 c_schmitz Changeset attached => LimeSurvey master c6a65f78
2012-11-11 21:02 c_schmitz Note Added: 22074
2012-11-11 21:02 c_schmitz Resolution open => fixed
2012-11-11 21:02 c_schmitz Note Added: 22075
2012-11-11 21:02 c_schmitz Status assigned => resolved
2012-11-11 21:02 c_schmitz Fixed in Version => 2.00+
2012-11-13 09:32 c_schmitz Note Added: 22096
2012-11-13 09:32 c_schmitz Status resolved => closed
2012-11-15 20:41 c_schmitz Changeset attached => LimeSurvey 2.1 3ce8ed25
2012-11-15 20:41 c_schmitz Note Added: 22201