View Issue Details

Jump to NotesJump to History
This bug affects 1 person(s).
 4
IDProjectCategoryView StatusDate SubmittedLast Update
05561Bug reportsSurvey participants (Tokens)public2011-11-07 20:122011-11-08 15:56
Reporterlovepade Assigned Toc_schmitz  
PrioritynormalSeverityminor 
Status closedResolutionno change required 
Product Version1.91+ 
Summary05561: Bug in Bounce Tracking Settings
Description

As per this thred, http://www.limesurvey.org/en/forum/design-issues/68358-bounce-tracking-settings#68538 it seems severel people have trouble with bounce tracking.

Schnoulle suggested this might have something to do with the 'return path'. True enough - the return path on my recieved bounce mails are empty (but the do bounce to the specified adress!).

How ever; it this is a 'return path' issue, then maybe this patch from drupal8 can help: http://drupal.org/node/131737. If not - then this feature needs more testing it seems.

Steps To Reproduce

Enable bounce tracking.
Make sure that e.g thunderbird can retrieve mails with the info you provide to limesurvey (either in POP og IMAP form).
Send email that you know will bounce.
Test bounce tracking.... Nothing happens - not even a time out... just "processing".
Confirm that the mails have bounced
Test bounce tracking again.

Do this with both global settings and per survey settings.

Always the same result.

TagsNo tags attached.
Bug heat4
Complete LimeSurvey version number (& build)11232
I will donate to the project if issue is resolvedYes
Browser
Database type & versionmysql Ver 14.14 Distrib 5.1.49, for debian-linux-gnu (x86_64) using readline 6.1
Server OS (if known)Debian stable
Webserver software & version (if known)Apache
PHP VersionPHP 5.3.3-7+squeeze3 with Suhosin-Patch (cli) (built: Jun 28 2011 08:24:40)

Users monitoring this issue

There are no users monitoring this issue.

Activities

c_schmitz

c_schmitz

2011-11-07 22:54

administrator   ~16609

I don't think it has anything to do with a return path. If the processing window won't budge most likely an error happened. DO you know how to handle firebug? If yes please examine what the AJAX HTTP call created by bouncepressing is outputting.
lovepade

lovepade

2011-11-07 23:57

reporter   ~16611

Last edited: 2011-11-07 23:58

I just got home. Have no experience with firebug or java script in generel. But chrome dev tools, gives me this - which I don't find very informative. Maybe it is to you:

GET http://mylimesurveyurl.com/admin/admin.php?action=tokens&subaction=bounceprocessing&sid=72172 500 (Internal Server Error)
c.extend.ajaxjquery.js:130
c.fn.extend.loadjquery.js:120
checkbouncestokens.js:55
togtokens.js:15
c.event.handlejquery.js:55

If you think firebug will output something more useful I'll be very glad to do that tomorrow.
c.event.add.j.handle.o
c_schmitz

c_schmitz

2011-11-08 00:02

administrator   ~16612

Your server is sending an error 500 (Internal Server Error). It is impossible to say from here what it might cause this. Check your server logs, try to switch Suhosin to simulation mode.
c_schmitz

c_schmitz

2011-11-08 00:33

administrator   ~16613

And myke sure you have the imap module for PHP installed.
http://www.php.net/manual/de/imap.setup.php
lovepade

lovepade

2011-11-08 13:49

reporter   ~16619

I am looking in to this now. My feeling is that php-imap will solve everything - but note that I also tried the pop setup. - Will report back.
lovepade

lovepade

2011-11-08 15:55

reporter   ~16627

Just installed php5-imap - and it now works :-D... Sorry for the inconvenience - will update the documentation know.
c_schmitz

c_schmitz

2011-11-08 15:56

administrator   ~16628

Please do , thank you!

Issue History

Date Modified Username Field Change
2011-11-07 20:12 lovepade New Issue
2011-11-07 22:52 c_schmitz Assigned To => c_schmitz
2011-11-07 22:52 c_schmitz Status new => assigned
2011-11-07 22:54 c_schmitz Note Added: 16609
2011-11-07 22:54 c_schmitz Status assigned => feedback
2011-11-07 23:57 lovepade Note Added: 16611
2011-11-07 23:57 lovepade Status feedback => assigned
2011-11-07 23:58 lovepade Note Edited: 16611
2011-11-08 00:02 c_schmitz Note Added: 16612
2011-11-08 00:33 c_schmitz Note Added: 16613
2011-11-08 00:34 c_schmitz Status assigned => feedback
2011-11-08 13:49 lovepade Note Added: 16619
2011-11-08 13:49 lovepade Status feedback => assigned
2011-11-08 15:14 c_schmitz Status assigned => feedback
2011-11-08 15:55 lovepade Note Added: 16627
2011-11-08 15:55 lovepade Status feedback => assigned
2011-11-08 15:56 c_schmitz Note Added: 16628
2011-11-08 15:56 c_schmitz Status assigned => closed
2011-11-08 15:56 c_schmitz Resolution open => no change required
2016-12-08 10:39 c_schmitz Category Tokens => Survey participants (Tokens)