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This bug affects 1 person(s).
 4
IDProjectCategoryView StatusLast Update
05557Bug reportsOtherpublic2012-03-14 21:08
Reporterdbrinston Assigned Toc_schmitz  
PrioritynormalSeverityminor 
Status closedResolutionfixed 
Product Version1.91+ 
Fixed in Version1.91+ 
Summary05557: Basic admin notification and Detailed admin notification email templates are blank after upgrade to 1.91+ 11232
Description

We recently upgraded to 1.91+ (11232) and since the upgrade the survey results that always emailed out successfully prior to the upgrade were not working anymore. I had contacted support for help but had discovered the solution on my own.

Since the basic and detailed admin notification templates were blank after the upgrade, the email would not send when a user completed a survey. No errors were thrown or anything - we just simply did not receive the email notifications anymore which was crucial for us.

I saw that the email templates for those two were empty so i clicked the "Use default" button for the email template subject and body, saved it and then everything started working again for that that survey. Unfortunately i have to go in and do this for every survey we have live right now which luckily isn't too great at the moment (somewhere around 12 surveys).

I would be nice if the templates didn't get wiped out during the upgrade or if it do, then you should warn the user before starting the upgrade that they will have to reconfigure Basic/Detailed admin notifications.

Steps To Reproduce

We just did a minor upgrade to build 11232. We were using a different build of version 1.91. After the upgrade is complete, go to the admin console and select a live survey. Under the Edit section for the survey, click "Email Templates" link and then notice the Basic admin notification and Detailed admin notification sections are both blank.

TagsNo tags attached.
Bug heat4
Complete LimeSurvey version number (& build)11232
I will donate to the project if issue is resolvedNo
BrowserIE 8
Database type & versionMySQL
Server OS (if known)Windows Server 2003
Webserver software & version (if known)IIS 6
PHP Version5.3.5

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Activities

c_schmitz

c_schmitz

2011-11-03 23:03

administrator   ~16590

Thank you for your report. Before you upgraded what was your previous version?
The templates did NOT most probably get 'wiped' because there were no templates before for this. More likely thy were not populated when this feature became available.

dbrinston

dbrinston

2011-11-04 13:48

reporter   ~16596

the version was still 1.91+ but we were on a previous build and i'm not sure what it was off hand.

I agree about the templates, but i guess previously there was a pre-configured template for Detailed and Basic admin notifications and now that the email template section is available for us to configure ourselves it seems like the default template is not applied - it's blank. So we have to go in and click the apply default button for the email subject and body, or enter our own text....otherwise no email will be sent. It's strange because the other email templates (for new user, reminders, etc) has the default text prepopulated in the email template section but the Detailed/Basic admin section has nothing.

c_schmitz

c_schmitz

2011-11-08 15:14

administrator   ~16625

Fixed in rev 11342.
It won't fix installations already bein upgraded but will help future upgraders from 1.90.

c_schmitz

c_schmitz

2011-11-08 18:56

administrator   ~16629

New version released.

Related Changesets

LimeSurvey: Yii ea9e42ff

2011-11-08 06:11:01

c_schmitz

Details Diff
Fixed issue 05557: Basic admin notification and Detailed admin notification email templates are blank after upgrade from 1.90

git-svn-id: file:///Users/Shitiz/Downloads/lssvn/source/limesurvey_ci@11341 b72ed6b6-b9f8-46b5-92b4-906544132732
Affected Issues
05557
mod - application/helpers/update/upgrade-all_helper.php Diff File

Issue History

Date Modified Username Field Change
2011-11-03 18:20 dbrinston New Issue
2011-11-03 23:01 c_schmitz Assigned To => c_schmitz
2011-11-03 23:01 c_schmitz Status new => assigned
2011-11-03 23:03 c_schmitz Note Added: 16590
2011-11-03 23:03 c_schmitz Status assigned => feedback
2011-11-04 13:48 dbrinston Note Added: 16596
2011-11-04 13:48 dbrinston Status feedback => assigned
2011-11-08 15:14 c_schmitz Note Added: 16625
2011-11-08 15:14 c_schmitz Status assigned => resolved
2011-11-08 15:14 c_schmitz Fixed in Version => 1.91+
2011-11-08 15:14 c_schmitz Resolution open => fixed
2011-11-08 18:56 c_schmitz Note Added: 16629
2011-11-08 18:56 c_schmitz Status resolved => closed
2012-03-14 21:08 c_schmitz Changeset attached => Import 2012-03-09 13:30:34 Yii ea9e42ff