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This bug affects 1 person(s).
 8
IDProjectCategoryView StatusLast Update
03919Bug reportsSurvey participants (Tokens)public2009-12-11 12:16
Reporterpirna Assigned Toc_schmitz  
PrioritynormalSeveritypartial_block 
Status closedResolutionfixed 
Product Version1.87RC4 
Fixed in Version1.87RC5 
Summary03919: Don't send email reminders
Description

After upgrade to version 1.87 RC4 (8004), in none of the active surveys, neither using upper button (for all) nor using the button at side of firstname.

TagsNo tags attached.
Attached Files
SMTP_Debug.png (29,286 bytes)   
SMTP_Debug.png (29,286 bytes)   
Bug heat8
Complete LimeSurvey version number (& build)8004
I will donate to the project if issue is resolved
Browsermozilla 3.5.5
Database type & versionMySQL 5.1.37
Server OS (if known)XP SP3
Webserver software & version (if known)Apache/2.2.12 (Win32) DAV/2 mod_ssl/2.2.12 OpenSSL/0.9.8k PHP/5.3.0
PHP Version5.3.0

Users monitoring this issue

pirna

Activities

pirna

pirna

2009-11-29 20:31

reporter   ~10310

Enviar recordatorio (por email)

Enviando Recordatorios
Advertencia
No hay direcciones de candidatos elegibles para enviar. Esto fue causado porque no se cumplió alguna de las siguientes condiciones: tener una dirección de correo electrónico, haber recibido una invitación y no haber completado la encuesta aún.


Send email reminder

Sending reminders
Warning
There were no eligible emails to send. This will be because none satisfied the criteria of - having an email address, having been sent an invitation, but not having yet completed the survey.


1) Exist emails
2) Invitation was send with previous version
3) Reminders were send with previous version

user372

2009-12-03 23:53

  ~10434

1) I can't reproduce the issue = I have no problems sending mails ==> please check your settings again.

2) LimeSurvey v1.87RC4 or later has a new email debug setting at the global settings menu ==> see attached screenshot ==> which error do you get?

pirna

pirna

2009-12-04 00:32

reporter   ~10439

Where are the debug messages?
In the screen where always appear the list of reminders sent now appear the next message:

Warning
There were no eligible emails to send. This will be because none satisfied the criteria of - having an email address, having been sent an invitation, but not having yet completed the survey.

user372

2009-12-04 00:45

  ~10440

The SMTP errors are just shown at the screen, where you send the messages.
Reading your posted warning I think that none of your emails fulfill the basic requirements to be send:

having a VALID email address

having been sent an invitation, but not having yet completed the survey

@ pirna:

check your token table for mentioned basic requirements

please also add your survey structure, else the vv-export is useless

pirna

pirna

2009-12-04 13:19

reporter   ~10443

1) There is no error messages.
2) After update from 1.87 RC3 to RC4, in (global) Email settings, the field "Email batch size:" changed to 0 (zero). After I change it to other number the reminders were sent as before the problem.
I think that limesurvey must evaluate this field in order to the warning reflects this condition (batch size equals 0)

"Sending reminders
Warning
There were no eligible emails to send. This will be because none satisfied the criteria of - having an email address, having been sent an invitation, but not having yet completed the survey."

user372

2009-12-06 00:24

  ~10489

@ c_schmitz: what do you think about the suggestion from pirna?

c_schmitz

c_schmitz

2009-12-06 00:34

administrator   ~10490

I think that LimeSurvey does not magically set maxemails to 0.
I will include a check to set it to 1 if <0

Issue History

Date Modified Username Field Change
2009-11-29 20:23 pirna New Issue
2009-11-29 20:23 pirna Status new => assigned
2009-11-29 20:23 pirna Assigned To => user372
2009-11-29 20:23 pirna LimeSurvey build number => 8004
2009-11-29 20:23 pirna Browser => mozilla 3.5.5
2009-11-29 20:23 pirna Database & DB-Version => MySQL 5.1.37
2009-11-29 20:23 pirna Operating System (Server) => XP SP3
2009-11-29 20:23 pirna Webserver => Apache/2.2.12 (Win32) DAV/2 mod_ssl/2.2.12 OpenSSL/0.9.8k PHP/5.3.0
2009-11-29 20:23 pirna PHP Version => 5.3.0
2009-11-29 20:31 pirna Note Added: 10310
2009-11-29 20:35 pirna File Added: bug report 2009-11-29 tokens_28839.csv
2009-11-29 20:35 pirna File Added: bug report 2009-11-29 vvexport_28839.csv
2009-11-29 20:36 pirna Issue Monitored: pirna
2009-12-03 23:53 user372 Note Added: 10434
2009-12-03 23:53 user372 File Added: SMTP_Debug.png
2009-12-03 23:54 user372 Status assigned => feedback
2009-12-04 00:32 pirna Note Added: 10439
2009-12-04 00:45 user372 Note Added: 10440
2009-12-04 13:19 pirna Note Added: 10443
2009-12-06 00:23 user372 Status feedback => assigned
2009-12-06 00:23 user372 Assigned To user372 => c_schmitz
2009-12-06 00:24 user372 Note Added: 10489
2009-12-06 00:33 c_schmitz Status assigned => resolved
2009-12-06 00:33 c_schmitz Fixed in Version => 1.87RC5
2009-12-06 00:33 c_schmitz Resolution open => fixed
2009-12-06 00:34 c_schmitz Note Added: 10490
2009-12-11 12:16 c_schmitz Status resolved => closed
2016-12-08 10:39 c_schmitz Category Tokens => Survey participants (Tokens)
2021-08-06 00:19 guest Bug heat 6 => 8