04191: Error on Submit Survey - LimeSurvey bug tracker

(11273)
Mazi (developer)
2010-03-10 10:20

Sam, can you do some further testing:

1. Switch to a different survey mode (there are three of them)

2. temporary delete the question holding the JS

3. Delete all question step by step to find out if the problem is caused by a certain question (type).

Thanks!

(11274)
Sam_Brown (reporter)
2010-03-10 10:24

How do I move to different survey modes?

(11282)
Mazi (developer)
2010-03-10 11:05

At the survey settings -> presentation -> Format

(11283)
Sam_Brown (reporter)
2010-03-10 11:54

Thanks.

Ok so when I remove some questions it works. I'll look into what questions it is that cause the error exactly.

Could it be a memory issue?

It might only be questions that use LabelSets? I'll investigate further. Did you manage to get the survey working on your system at all?

(11284)
Mazi (developer)
2010-03-10 12:15

I don't think it's a memory problem, the erorr message would look different.

Try to track the error down to a certain question, this will help most.
A survey with just that one question would be perfect to solve the problem.

(11344)
Sam_Brown (reporter)
2010-03-15 08:49

I've been away for a few days. I will work on this today.

(11381)
c_schmitz (administrator)
2010-03-16 00:09

Do you have the Suhosin module installed on your webserver?
Check your phpinfo.
If yes then this error should disappear if you remove questions (no matter which ones) and re-appear if you add questions.

(11391)
Sam_Brown (reporter)
2010-03-16 14:46

I don't have Suhosin installed on the webserver.

I've tried lots of combinations of questions and it appears that the only questions that work in this survey are short text questsions. Everything else causes the survey to crash.

I noticed that sometimes it will work correctly when the survey isn't activated and then fail to work when it is activated but this appears to be random.

I will try and create a new survey and see what happens.

(11392)
c_schmitz (administrator)
2010-03-16 15:43

Well, We can't reproduce this on the latest version and we don't provide fixes for 1.86 anymore. I suggest you update your installation and try again.

(11393)
Sam_Brown (reporter)
2010-03-16 15:47

Yes I will do this today.

Will the existing survey work on 1.87 or do you suggest re creating it from scratch?

(11394)
c_schmitz (administrator)
2010-03-16 15:48

Should be working fine. Only try recreating if the issue still exists.

(11395)
Sam_Brown (reporter)
2010-03-16 16:26

Created it and it is still having errors.

I created it on a test web server and it runs fine... think it might be because the webserver is so old and could do with apache \ php being updated?

(11469)
c_schmitz (administrator)
2010-03-22 17:55

It is most likely a server mixconfiguration.
I think it will be easier to use a properly configured server than to find out what is going on on yours.

Issue History
Date Modified	Username	Field	Change
2010-03-10 10:01	Sam_Brown	New Issue
2010-03-10 10:01	Sam_Brown	File Added: limesurvey_survey_48874.csv
2010-03-10 10:20	Mazi	Note Added: 11273
2010-03-10 10:20	Mazi	Status	new => assigned
2010-03-10 10:20	Mazi	Assigned To	=> Mazi
2010-03-10 10:21	Mazi	Additional Information Updated	View Revisions
2010-03-10 10:24	Sam_Brown	Note Added: 11274
2010-03-10 11:05	Mazi	Note Added: 11282
2010-03-10 11:05	Mazi	Status	assigned => feedback
2010-03-10 11:54	Sam_Brown	Note Added: 11283
2010-03-10 11:54	Sam_Brown	Status	feedback => assigned
2010-03-10 12:15	Mazi	Note Added: 11284
2010-03-11 00:49	Mazi	Status	assigned => feedback
2010-03-15 08:49	Sam_Brown	Note Added: 11344
2010-03-15 08:49	Sam_Brown	Status	feedback => assigned
2010-03-16 00:09	c_schmitz	Note Added: 11381
2010-03-16 00:10	c_schmitz	Status	assigned => feedback
2010-03-16 14:46	Sam_Brown	Note Added: 11391
2010-03-16 14:46	Sam_Brown	Status	feedback => assigned
2010-03-16 15:43	c_schmitz	Note Added: 11392
2010-03-16 15:47	Sam_Brown	Note Added: 11393
2010-03-16 15:48	c_schmitz	Note Added: 11394
2010-03-16 16:26	Sam_Brown	Note Added: 11395
2010-03-22 17:55	c_schmitz	Note Added: 11469
2010-03-22 17:55	c_schmitz	Status	assigned => closed
2010-03-22 17:56	c_schmitz	Assigned To	Mazi => c_schmitz
2010-03-22 17:56	c_schmitz	Resolution	open => no change required

Notes
(11273) Mazi (developer) 2010-03-10 10:20	Sam, can you do some further testing: 1. Switch to a different survey mode (there are three of them) 2. temporary delete the question holding the JS 3. Delete all question step by step to find out if the problem is caused by a certain question (type). Thanks!

(11274) Sam_Brown (reporter) 2010-03-10 10:24	How do I move to different survey modes?

(11282) Mazi (developer) 2010-03-10 11:05	At the survey settings -> presentation -> Format

(11283) Sam_Brown (reporter) 2010-03-10 11:54	Thanks. Ok so when I remove some questions it works. I'll look into what questions it is that cause the error exactly. Could it be a memory issue? It might only be questions that use LabelSets? I'll investigate further. Did you manage to get the survey working on your system at all?

(11284) Mazi (developer) 2010-03-10 12:15	I don't think it's a memory problem, the erorr message would look different. Try to track the error down to a certain question, this will help most. A survey with just that one question would be perfect to solve the problem.

(11344) Sam_Brown (reporter) 2010-03-15 08:49	I've been away for a few days. I will work on this today.

(11381) c_schmitz (administrator) 2010-03-16 00:09	Do you have the Suhosin module installed on your webserver? Check your phpinfo. If yes then this error should disappear if you remove questions (no matter which ones) and re-appear if you add questions.

(11391) Sam_Brown (reporter) 2010-03-16 14:46	I don't have Suhosin installed on the webserver. I've tried lots of combinations of questions and it appears that the only questions that work in this survey are short text questsions. Everything else causes the survey to crash. I noticed that sometimes it will work correctly when the survey isn't activated and then fail to work when it is activated but this appears to be random. I will try and create a new survey and see what happens.

(11392) c_schmitz (administrator) 2010-03-16 15:43	Well, We can't reproduce this on the latest version and we don't provide fixes for 1.86 anymore. I suggest you update your installation and try again.

(11393) Sam_Brown (reporter) 2010-03-16 15:47	Yes I will do this today. Will the existing survey work on 1.87 or do you suggest re creating it from scratch?

(11394) c_schmitz (administrator) 2010-03-16 15:48	Should be working fine. Only try recreating if the issue still exists.

(11395) Sam_Brown (reporter) 2010-03-16 16:26	Created it and it is still having errors. I created it on a test web server and it runs fine... think it might be because the webserver is so old and could do with apache \ php being updated?

(11469) c_schmitz (administrator) 2010-03-22 17:55	It is most likely a server mixconfiguration. I think it will be easier to use a properly configured server than to find out what is going on on yours.

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